UpForm Contact Form & Popup

Reading your review genuinely made us smile. Thank you for giving us a chance and for taking the time to share your experience.

We love hearing that what started as an unexpected install turned into a solution that helped solve most of the challenges you were facing. Helping merchants quickly create forms, capture leads, and connect with customers more effectively is exactly what we aim to do.

We're also especially happy to hear that your experience with our support team was a positive one. We believe great support should be just as valuable as the product itself, and your kind words mean a lot to us.

If you'd ever like help optimizing your forms, automations, or integrations, we're always just a message away.

Thanks again for your trust and support. We wish you continued success with your store.

Thank you for your feedback and for taking the time to share your experience.

We’d like to clarify that the first issue you encountered (some functions being partially hidden on smaller laptop screens) was caused by a display styling issue, which our team has already fixed. We have also informed you about this update, and the app should now work normally on your device.

Regarding the form placement issue, this happened because UpForm offers two different publishing methods for different use cases:

- Automatic placement: the form is automatically inserted into the position you select (Top or Bottom), which is designed to stay fixed in that location.

- Theme section placement: the form is added through your Shopify theme editor as an app block, allowing you to freely move and reposition it just like other theme sections.

We have already sent you detailed guidance on how to use the second method based on your intended setup, and we’d be grateful if you could try those steps and let us know the result.

Our team is always happy to help further if needed. We truly care about making sure every merchant has a smooth experience with UpForm, and we remain available anytime you need assistance.