Looks like an interesting app. I been testing it for a week. A bit buggy but with much potential. Unfortunately their support for the app and for the whole Shoptimized theme is slow compared to other apps and themes. I receive answers between 24-48 hours which has slowed my work quite a lot throughout the process of building my store.. A bit frustrating, I will still give it another opportunity and update this review if the experience changes..
Sorry to hear that, if you messaged us over the weekend response times can be a little slower as our main development team work Mon - Fri but our support staff are available 7-days a week.