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Instead of fixing their mistakes, they just dismiss you: Great, the app store is a free market, our app does not seem to be a great fit for you.

You can find the best app that meets your needs.

I have used this app on and off and it seemed to be working fine but recently my customers have started to complain that it missed uploading the file a few times. I am losing business because of this.

*so they replied stating it is a problem with my theme (my site has same theme for 2 years now) . You guys just do not want to accept the problem and keep passing the blame to something else. Disappointing!

Very poor customer service with little desire to solve problems and with an arrogant attitude. I do not recommend the app, there are many cheaper options and with much better treatment that facilitate everything in a matter of minutes.

really bad customer support service. they didn't really seems like they wanted to solve my problem...

We used this app for several months, including the last BFCM. We faced several challenges. Some orders came in with no uploaded file (even though this could be attributed to another app as we tested). Customers were getting a file type not allowed message (we enabled all file types), or customers seeing an endless spinning wheel when trying to upload (connectivity issues?). While Michael did his best to help, we left a 1-star review regardless. We were unhappy with the app's performance and all the extra work it caused. That was our subjective experience as a paid customer with two stores using this app. Until here, it would just be a merchant with a negative experience. Imagine our surprise when we received an email threatening us with cutting all store access to the app mid-BFCM if we did not take down the 1-star review by night. We were FORCED to remove the review to avoid sales disruption in our best-selling product in the middle of the most important sales campaign of the year. We reported this to the Shopify Partner department for investigation; email captures included. We have been in business for over four years, and NEVER we were never threatened before based on a review. We switched apps as soon as BFCM was over. Unbelievable. Sometimes, you'll get a negative review even if you do your best. It happens to everyone. You don't reach out to the customer threatening him with actions to have it removed!