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IF YOU ARE A BUSINESS OWNER DO NOT GET THIS APP!! It should be a beta version at best. If you have one simple upload field needed on one page, it may work, but if you have customers upload multiple files on the same page and they need to be in a certain order, good luck! All upload fields get automatically rearranged every time any changes are made to the app and our team spends hours rearranging them and TRYING to contact them. But they take about 12 hours to respond and fix any issues... and pretend they are not sure what the problem is. Right now as I write this I am literally having to close down my shop for the day to wait for their response because the glitches continue, and will most likely have to shut down for longer as I find another similar app. ***UPDATE*** As I sit here waiting for these guys to fix the issue and respond to my emails, I see that instead of fixing it and getting back to my last email, instead he writes a reply to my review to save his company's image before fixing my problem. It is the same person as he referenced my review in a previous email exchange. And by the way, his response to this review saying he has never heard of this is a lie. I really don't want to have to reveal email exchanges but he knows of this issue a week ago and said he knew what to do to fix it... but never fixed it. This is ridiculous. ***UPDATE 2*** This latest response is another lie. I have described the issue every which way I can, over and over, provided images for visual proof of the problem and even provided access to see in real time what was happening... The result? Instead of admitting he has no idea how to fix his broken app, the blame goes to me because I am not describing the issue "as requested"? All the guy wants to do is give me a refund and move on, but doesn't realize that we are a real business that will have to shut down and revamp much of our website. I understand he doesn't want to deal with me, but to spend more time replying to my reviews than actually helping me today is horrible service. I have had other issues with other apps, of course, but they actually try to fix the issue, not just say they keep fixing, but don't, and then blame the customer for not explaining it "as requested". An absolute joke!
Hi! I'm sorry you've hit problems getting fields to show in the correct order when adding multiple separate uploads to individual products in your store. This is something we support, but I haven't been able to reproduce the problem you're seeing when signing into the app as you.
If you're able to describe the steps to take to demonstrate the issue, as requested, I'll be very happy to take a further look and figure out what could be happening.
In the meantime, we've asked Shopify to process a refund, and we're on hand to provide whatever help you need to transition to another app.
Just testing to replace another upload app... and Looks amazing, customer service helps me with some technical modification for my product page, quick answer.
Many features at disposition. Replacing the other app I also save time speed, from 2.15 s to 1.85 second. A good app.
Installed this gem of an app and it works beautifully. I had one added request and I received a reply within 15 minutes that resolved my request. Toby was very friendly and helpful. I have tried many customizers and product apps that are way too costly and did not offer what I needed. But the UploadKit app was seamless to install with my theme at www.coolaboolatrends.com
Great app. Fantastic service, extremely helpful and quick response. Definitely recommend............
I love this app, so far no problems. It's working fast and smooth. Support is amazing and really helpful!!! Really nice.
Absolutely amazing app. Provides many features. Easy to setup, fast customer support, worth integrating into your store. I have faced an issue with a Focal theme, but the support team including Toby and Mary diligently helped me and resolved the issue. Kudos to the UploadKit support team as well!
Great app and great customer service. I have used the app for a while now and never had any troubles with it!
Very good app with a good team, with a à great and efficiently customer service i recommend it without doubt
Very useful app, my favourite. Top tier! Customers support is excellent. Very fast responding and helpful! Recommended!
An absolute godsend for personalised items that require photo uploads. I was using a different app that was so complicated and no where near as advanced as this. So so easy to use, am really glad i found this app and such a good price too (i'm only 2 days in and still in free trial, but will most definitely be keeping this app). Very highly recommended by Sweetlea Gifts!!!