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Horrible! This company was fantastic in the beginning. Tina was great. Now it is awful. My templates are gone yet I've been charged every month. There is no support to ask for my templates. Shopify should not be working with this company. THE WORST APP and No SUPPORT. An absolute shame.
This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.
Thank you for taking the time to share your experience with UpOrder. We apologize for any confusion about our app. We reached out to you via email to give you the opportunity to discuss your concerns with us. We are here to help.
We appreciate the opportunity to clarify some important points. UpOrder notification templates are sent when triggered by Shopify and do not require ongoing attention from merchants to perform: Over the period of time you used our app, we delivered an ROI greater than 8X for your store.
Additionally, UpOrder never touches your store's payment system. All charges for UpOrder are processed by Shopify. Our app only interacts directly with your shop when you are publishing templates created within our designer.
We understand that the payment system issue you experienced must have been frustrating, but we want to assure you that our app is in no way related to it. We recommend you contact Shopify directly about any issues processing or receiving payments.
Lastly, if you would like to discuss with us your concerns or if you have any questions regarding UpOrder, please reply directly to our emails or contact our support team at uporder-support@pantastic.com, and we will do our best to assist you.
I found this app simple to use and really appreciate having email notifications that are polished in appearance while also being designed to convert. It is still early days, so we will have to wait and see re conversions, but overall I am very pleased with it. The support I have received from the Spently team has been excellent. I needed a feature that was not inherent to the app and they came through with a solution in just a couple of days. That kind of service makes all the difference.
Great customization, easy to use and excellent customer service!
The new templates we have created with Spently have taken our notifications to a higher level.
www.riogym.com
I have found this app super easy to use, and it has given me everything I need to build my workflow! Happy Merchant here!!
We used this Spently to generate more return purchases. We are very impressed and thrilled with the result in just a brief period of time.
Delightful application, I was excellently supported by the staff. Very nice graphics with wide choice! First of all though, the staff! Professional, prepared and especially of a unique kindness! I'm happy to have it installed and I'm sure it will be perfect for my store! Thank you!
Our revamped Order Confirmation email is getting RAVE reviews from our clients! Our only want is the ability to make different Order Confirmation emails based on what Product or Collection was ordered (as we offer services, not goods, so sometimes we would prefer if the confirmation email received contained different info than others). Other than that, very happy! :)
Really REALLY great app! Very intuitive and super easy to use. You can't go wrong!
I absolutely love this app. I was in a time crunch and needed to develop a suite of customer emails for my store. I found this app and it took me no time to learn the tool and implement automatic emails that have been running smoothly since. Customer service was also super responsive and helpful. I definitely recommend it!