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The team at Spently was so helpful in getting our email templates set up and running. Their process was very easy to complete to get started right away. Their fast responses to minor glitches or changes that needed to made were incredible and our team at TWLOHA is so thankful for their support. Would highly recommend Spently to anyone who is looking to create order notifications and abandoned checkout emails that not only provide results but are extremely easy to use and come with a team that is great to work with!
The tech support is fantastic! Response time is fast and Tina has been super helpful on multiple occasions when issues have come up.
Really enjoying this app. Updating our notification emails could not be easier...once you get used to their setup. We were having an issue that their customer service team had to update in their app and they did so in a day or 2. Their customer service is VERY responsive and helpful. I can highly recommend Spently.
Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation.
Complete scam. Avoid at all cost.
We apologize for any frustration or confusion.
Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan.
We have reached out privately to address this with you and have taken action to make things right.
UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.
Jaret and Callum were a great team to work with! They went above and beyond to ensure that our needs were met and helped us use Spently in the most efficient way for our business. We just went live with our templates but I am confident it will generate growth for us along with being beautiful to look at!
Spently has helped us create unique designed email templates for our store which have reinvented the way we send emails to our customers from email confirmations to shipment updates as well as abandon cart reminders. The team at Spently helped us create all the emails necessary as well as have the setup properly to be viewed by our customers. They have also allowed for adding discounts to our confirmation emails and abandon cart emails to encourage repeat purchases. Great app! Would highly recommend!
I don't normally leave reviews but I felt compelled today. This must be one of the worst email marketing softwares I've ever come across. Their old template builder was pretty ordinary (not very good). But their new template builder is literally one of the worst pieces of software I have ever come across. And I've used many.
We've worked very hard to continue to update our app since you last used it. It is now easier than ever to design all 21 of your Shopify notifications with our template builder and global settings. This allows you to configure all of your notifications at once, saving you time so you can get back to running your business.
In addition, we've also made significant improvements to all of our marketing components giving you more control of your recommendations and unique personalized discounts.
Lastly, we are always here to help you, so if there is something you are trying to achieve in our template builder or app, but can't get quite right, we'd be happy to do it for you.
Thanks for pushing us to be better.
We previously used another tool to edit our store notifications and after no support and limited functionality we came across Spently. By far the best app and customer support I have come across. They were able to get me up and running in no time and the revenue they have generated for me to date is well worth the cost over $6k so far. The templates look great and wouldn't hesitate to recommend this to anyone.
Spently really makes things easier and gives you a wide variety of options.
We're only just starting out but we are already seeing improved engagement and some revenue coming through our transactional emails. Very happy with the customization of our simple user experience but the support is what puts this service over the top. Honestly, as a full stack marketer I deal with a dozen different support teams and Spently is at the top with their quality and response. Thank you Spently team!
