Snap Frames Direct
We are not wishing to cause loss of business to Paul at Enviture who is passionate about this app but also would not want other Shopify customers to experience the losses we have.
It is vital you monitor conversion rates and abandoned carts closely during trials of the app. We originally gave this app a 5-star review but have discovered retrospectively that we were having considerable issues with lags in the cart of up to 5 seconds as the app retrieves rates from UPS and populates the Shopify cart with shipping costs - we discovered this only when we contacted abandoned cart customers.
Pual has explained that some of this delay is a result of expensive custom work we had completed by him but in fact our conversion rates had dropped before this work.
We also had customers unable to complete the purchase and this turns out to be an issue with our products carton size OR we had not configured the new products in the shipping app correctly ( the app does not get data from Shopify you have to update all new products shipping criteria in the app ) OR shipping costs are incorrectly calculated because the app algorithm is unable to find a solution to ship a certain product size. Some of our cartons are 31x41x12 inches
At this point, we have unfortunately had to abandon this app altogether and this has immediately contributed to a huge increase in 'add to cart' and purchase conversion rates.
We do hope the app works for you!