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First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!
Great customer service and fast reply. Ruben helped a lot and promised to work on modifications for our extra requests.
I had the best customer service experience with Yassir (Belgium). He was clear, patient, and very knowledgeable. I was so stressed prior to the call, about shipping in Canada and to the States because it is all so new to me. But now, I feel saved from the stress of watching endless youtube videos to find answers. He walked me through every step and sent me some links that will help me get an account manager. I'm truly happy to have such a great person like Yassir to help me out! (long but I needed to pour out my heart)
the service is very wonderful and the service manager is extremly kind.
Guide us to apply the app step by step and explain very clearly.
Strongly remommended.
Top Support und unheimlich schnelle Bugfixes oder Anpassungen.
Integration und Nutzung des Dashboards sind Top!
One of Shopify's best apps, take the UPS experience to next level. Top-Notch Customer Service with almost instant replies.
Just quick and easy help! :)
I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.
Hello,
thank you for your message.
You've opened up 4 tickets and every single ticket has been answered a couple of times.
Since the issue has been resolved, you're using the Dashboard on a daily base. Please get back to us since we've tried to reach back to you numerous times to check in and see if there is anything else missing for your label creation workflow.
Reuben's app support is very thorough.
App works most of the time.
UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late
Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!