Expédition UPS (Officielle)

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY.
THANKS FOR YOUR GREAT SUPPORT

This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time.

There are still some things that could be improved and introduced including:

-Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider).
-Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

The App doesnt work as smooth as it should vs their competition. The main issues Ive seen are reading orders incorrectly from Shopify (especially with orders with several items) and certain orders dont get auto-fulfilled in Shopi when printing labels in the app (and we still dont know whats triggers this problem). Eitherway, this happens in a short amount of orders but I think it should get improvements.

Regarding the CS support, the service has been great and helpful.

we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper.

Can you anyone help with it, please contact us.

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

I want to use this app, but it ALWAYS incorrectly rates our shipping costs even as we've tried multiple times to synch it to our UPS account. We've become accustomed to this. However, the app often loses synchronization with Shopify and we are unable to fulfill orders received in time for EOD shipping. Kind of sucks when the UPS driver has to come back the next day because the app doesn't work.

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Great support, helped me responsively with an account issue

Be aware that this app is NOT UPS or an official UPS app, despite its name.

I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost.

That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.