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Support ist schnell und super.
@Legalpower thank you for your review. We've tried to get in contact through our support channel with you in approx. 3 different Tickets. Unfortunately we're not receiving any reply from you. We saw that you're actively using the App and that you're creating every day shipping labels successfully since the 14th of December 2023
Please reach back to us via a support ticket so that we can verify with you if everything is okay or if you're missing a feature to make the Dashboard even more productive for you.
We're looking forward to your response!
ok - Ruben is the absolute BEST! I had originally downloaded the app and couldn't get any printers to show (we use a Zebra GC420d). So I uninstalled the app and reinstalled it hoping this would help. One thing lead to another and the app got really messed up.
Ruben helped fix all the issues I had created by uninstalling and reinstalling the app multiple times. App now works great!
If you have any issues with your printer not being found, do not uninstall the app - simply send support a message and they will walk you through a quick process to get everything synced!
I would highly recommend this app if you want to use your own UPS shipping account with Shopify.
Thanks again Ruben - you are the very best! This app is a partner of UPS.
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
We requested adjustments in the development of the platform, which became super practical in its use.
The tireless team in carrying out all the necessary adjustments.
The ease and speed of communication is noteworthy given that everything was done in record time.
I highly recommend.
could not connect account
Hello,
we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.
We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.
Please get back to us on upsplugins@ecommerce.help
We'd appreciate the collaboration!
TOP! So easy to work.
Great support and quick replies from the team. will recommend this if you need a UPS dashboard!
Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.
Great app to automate the shipping process with UPS. The support is great and helps you with all your needs!
Ruben has solved my problems.
Thank you very much for everything, it works perfectly, also the modification of settings in Shopify was helpful