Avis (90)

Note globale
4,6
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
30 août 2024

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Japan Food Grocer
États-Unis
Environ un mois d’utilisation de l’application
United Parcel Service, Inc. (“UPS”) a répondu 2 septembre 2024

Hello,

thank you for your message.

You've opened around 6 tickets with us and each of the tickets has been answered with possible solutions. We're always reacting to Customer Suport inquiries within a couple of hours. I encourage you again to get back to us and answer the tickets we've been working on.

Thank you!

27 juin 2024

If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary!

This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable.

If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less.

Avoid at all costs.

Eden Ashram
Royaume-Uni
Plus d'un an d’utilisation de l’application
30 mai 2024

I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.

Oieva
Émirats arabes unis
4 jours d’utilisation de l’application
United Parcel Service, Inc. (“UPS”) a répondu 3 juin 2024

Hello,

we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back.
Please get back to us by writing us to upsplugins@ecommerce.help or opening up a ticket on https://ecommerce.help