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WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY.
THANKS FOR YOUR GREAT SUPPORT
Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.
Great support, helped me responsively with an account issue
This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time.
There are still some things that could be improved and introduced including:
-Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider).
-Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).
I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.
Its been really easy to install and operate. The customer service are very responsive. Very happy so far
Super fast support response every time I've encountered an issue with the app. 100% recommend
Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store
could not connect account
Hello,
we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.
We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.
Please get back to us on upsplugins@ecommerce.help
We'd appreciate the collaboration!
Good app, supper fast support!