Recensioner (97)

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 91 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
13 oktober 2024

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY.
THANKS FOR YOUR GREAT SUPPORT

DAWL Diet Co.
Storbritannien
Nästan 2 år användning av appen
26 november 2024

App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap.

Keep up the good work! :)

Teddy and Wool
Nederländerna
8 månader användning av appen
11 september 2024

This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time.

There are still some things that could be improved and introduced including:

-Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider).
-Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).

Lanuuk
Storbritannien
Ungefär 2 månader användning av appen
12 november 2024

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

Cycling Sina Shop
Tyskland
3 månader användning av appen
16 oktober 2024

The App doesnt work as smooth as it should vs their competition. The main issues Ive seen are reading orders incorrectly from Shopify (especially with orders with several items) and certain orders dont get auto-fulfilled in Shopi when printing labels in the app (and we still dont know whats triggers this problem). Eitherway, this happens in a short amount of orders but I think it should get improvements.

Regarding the CS support, the service has been great and helpful.

Dygma
Spanien
4 månader användning av appen
United Parcel Service, Inc. (“UPS”) svarade 17 oktober 2024

Hello,

thank you for the review.

Please open up a ticket with us regarding the issues you're facing so that we can work on solving these issues for you, specifically the ones that you're mentioning in your review.

Thank you

Team ecommerce.help

25 oktober 2024

we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper.

Can you anyone help with it, please contact us.

Kiyoko Beauty
Kanada
Ungefär ett år användning av appen
20 september 2024

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

Hadean Press
Storbritannien
22 dagar användning av appen
4 september 2024

I want to use this app, but it ALWAYS incorrectly rates our shipping costs even as we've tried multiple times to synch it to our UPS account. We've become accustomed to this. However, the app often loses synchronization with Shopify and we are unable to fulfill orders received in time for EOD shipping. Kind of sucks when the UPS driver has to come back the next day because the app doesn't work.

Heirloom
USA
8 månader användning av appen
30 augusti 2024

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Japan Food Grocer
USA
Ungefär en månad användning av appen
United Parcel Service, Inc. (“UPS”) svarade 2 september 2024

Hello,

thank you for your message.

You've opened around 6 tickets with us and each of the tickets has been answered with possible solutions. We're always reacting to Customer Suport inquiries within a couple of hours. I encourage you again to get back to us and answer the tickets we've been working on.

Thank you!

4 september 2024

Great support, helped me responsively with an account issue

Fishem
Italien
8 månader användning av appen