Recensioner (114)
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So far so good. I have only just started using the platform. Great customer service via the chat widget. Ruben answered all my questions in great timing. I look forward to using the dashboard.
Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.
Hello,
thank you for your message.
The app does not advertise that it supports Checkout Rates. The Dashboard requires you to use your own UPS Account Number. The app itself does not deal with rates at all, it loads your (discounted) rates with your UPS Account Number.
You can reach out to your UPS Account Manager to discuss the pricing. The app does not have any influence on this.
While buying labels via Shopify, you're using Shopifys discounted rates.
We're happy to answer all those inquiries in tickets when you upen them up with us by writing to upsplugins@ecommerce.help
Thank you!
The only shipping app that has all UPS capabilities for your Shopify store with an excellent support. Highly recommend if you use UPS!
Works reliably and saves us tons of time daily. Thank you!
Great support. Had some questions/issues with the app but the support was great and very fast. Haven't used the app yet as the site in stil in developing but for sure will use it soon. For now 5 Star!
could not connect account
Hello,
we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.
We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.
Please get back to us on upsplugins@ecommerce.help
We'd appreciate the collaboration!
I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.
Excellent performance from support staff!
Great support, app works well!
This is a great app for syncing your orders and creating UPS shipping labels. Support is the best, thank you Ruben! Always fast with their replies and very helpful. We needed some additional features and they made them happen in a few weeks. A must app if you don't want to manually create UPS labels.