Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited July 31, 2023

I initially had some reservations about using the UPS app in Shopify, but all my concerns were promptly addressed by Ruben from UPS. His helpful email guidance (such as how to input poly mailer dimensions correctly) made all the difference in my decision to give UPS a try. In the past, I relied all my shipping on USPS. However, it seems like UPS offers slightly better rates for bulkier shipments. So I'm excited to test out UPS for my upcoming shipments!

eDart Shop
United States
3 months using the app
February 16, 2024

As far as customer service goes, UPS has shown great effort in responding on time and dealing with the issue, along with following up to help & guide.

Hommix UK
United Kingdom
February 22, 2024

Great service fast and effective réponse helps in all domains and solve all my problems appretiated

Baettage
Switzerland
June 26, 2023

Agree with all other feedback to date. the app significantly reduces our processing time (compared to ups.com website) and reduces opportunity for human error copying from one system to another. We can continue to manage growth in-house for a greater period, before taking the leap to 3PL support. Rubens support has been fantastic with a refreshing approach, listening to customers needs and making instant improvements to the system if needed, most unexpected for a large company such as UPS, can't recommend highly enough.

PLANTEM®️ by Marshy Ridge Ltd
United Kingdom
24 days using the app
July 20, 2023

We requested adjustments in the development of the platform, which became super practical in its use.
The tireless team in carrying out all the necessary adjustments.
The ease and speed of communication is noteworthy given that everything was done in record time.
I highly recommend.

Be & Care
Portugal
3 months using the app
Edited May 23, 2023

I've had an excellent experience with the UPS Shipping (Official) app on our Shopify store. This application is a game changer - it's impressively user-friendly and far more intuitive than navigating the UPS website itself. Its standout feature is the effortless shipping process, made possible by directly pulling all necessary data from Shopify. This seamless integration has made our work remarkably efficient.

However, the absolute jewel in the crown is the phenomenal customer service provided by Ruben. His exceptional support has not only made the technical aspects of the app more accessible, but his consistently prompt responses, friendly demeanour, and willingness to go the extra mile have been invaluable.

The fact that this application is available for free only adds to its appeal. Without a doubt, it's the best solution we've found for generating shipping labels efficiently. I would highly recommend the UPS Shipping (Official) app to anyone in the e-commerce business. A big thank you to Ruben and the UPS team for delivering such an outstanding service!

Norrviva
Sweden
12 days using the app
April 3, 2023

Finally an official (excellent) app to ship with UPS. We find the dashboard even more user friendly than the Shopify admin one because the filter search function is unbelievably flexible. We had some hiccups in the beginning but it was quickly cleared via contact with Ruben. Thanks for increasing our efficiency using Shopify.

duSucre Macarons
Germany
About 1 month using the app
August 25, 2023

Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!

Larchives
United Kingdom
9 months using the app
April 6, 2023

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

DaRoAn
Spain
7 months using the app
February 7, 2024

Easy and great app, very helpful support! Highly recommend

Kumali Paris
France