評價 (14)

整體評分
4.4
各級評分數量
  • 93% 的評分為 5 顆星
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 7% 的評分為 1 顆星
2024年3月4日

Most subscription apps on Shopify have pretty much the same features and functions - more or less a commoditized space IMO.

Where Upscribe has stood out amongst everyone we have talked to is their merchant support. 10/10 support, always willing to accommodate asks/requests no matter how big or small of a merchant you are!

Makes a huge difference to be able to reach out to a real person and get white-glove support in less than 24 hours. Highly recommend!

Superbrews
美國
使用應用程式 12個月
2023年8月10日

Adding Upscribe Subscriptions to our website has been an awesome move! It's user-friendly and simple for our customers to use. Plus their support team is super helpful and quick at solving any issues that might come up. If you're thinking of adding subscriptions to your website, I would recommend using Upscribe to do so.

Sullen Art Co.
美國
使用應用程式 1年多
Upscribe 已回覆 2023年8月14日

Thanks so much for taking the time to write a thoughtful review! We are so pleased to hear that you are happy with your decision to come to Upscribe. We have loved working with the team at Sullen and are looking forward to see you continue to grow!

2022年5月1日

Easy to install. Great and fast customer support. Tool has improved our subscription operations which used to be manual. Highly recommend!

cariuma-gifting
新加坡
使用應用程式 2年多
2022年3月3日

The Upscribe team is great to work with and provides proactive, competent support. They not only have a great deal of knowledge and expertise in the recurring billing space, but also in the intricate details of doing business on Shopify. If we encounter any issues, they’re quick to get them resolved. If your business relies upon subscriptions like ours, we highly recommend using Upscribe.

Athletic Greens (US)
美國
使用應用程式 大約2年
Upscribe 已回覆 2022年3月8日

Thank you for the kind words! We’re proud to power subscriptions for AG. Your team is great to work together with too!

2022年12月16日

Upscribe Subscriptions have been a great addition to our website. Our customers have enjoyed the ease of use when subscribing to their favorite products and we've very much enjoyed how customizable the program is. The support team is also amazing and always available to answer any questions.

Rizos Curls
美國
使用應用程式 大約2年
Upscribe 已回覆 2022年12月19日

Thanks for your kind words! It's been a pleasure working with the team at Rizo's Curls!

2022年3月25日

We've been using Upscribe for our subscription products for almost 2 years. Their support has always been excellent and their admin tools are extensive and powerful. Reporting is extremely easy and fast, as well.

Ready, Set, Food!
美國
使用應用程式 大約1年
Upscribe 已回覆 2022年3月25日

Thanks for the positive review! We enjoy working together with the Ready, Set, Food! team, and look forward to helping grow your subscription business.

2022年7月15日

We were desperately in need of a new subscription program since our previous one was giving us nothing but headaches. Since our first conversations with Upscribe, it's been clear their team is full of experts who know what they are talking about. Everyone was helpful and friendly and has gone above and beyond to make sure we have everything we need. David and Brit in particular are delights to work with. The program is constantly being improved and we expect to be able to do even more with our subscriptions as time goes on!

Awesome Coffee Club
美國
使用應用程式 大約1年
Upscribe 已回覆 2022年8月3日

We've been equally as excited about working with you and are excited to see Awesome Coffee Club continue to grow!

2022年1月6日

We all know that Shopify + subscription has been a headache forever. For companies like mine that are subscription-first it's SO refreshing to have found Upscribe as they are purpose built for my use case. It's so important to me to have a beautiful + functional customer center and Upscribe does that really well. Now that we can be in-cart with Shopify, too... I'm so excited! No more fussing around with a zillion integrations and fractured data.

My Little Mascara Club
美國
使用應用程式 10個月
Upscribe 已回覆 2022年3月8日

So glad to hear about your experience! We’re proud to provide a space for our merchants’ customers to easily manage their subscriptions. Looking forward to continuing to work with you as both our businesses grow. :-)

編輯時間:2023年4月26日

This is a tremendously shady company. We agreed to switch to upscribe in January 2023. They told us we would be live within weeks. Here we are in April & we’re not live. They told us they wouldn’t charge us until we were live - they have charges us every month. We contacted them about this & are told we were refunded but we haven’t seen the refund. Nevertheless, after weeks of delay they come back months later & say we’re not the right company for you, your customizations are outside our scope. Nothing is outside what they sold us. We tried going live and there was a technical deficiency in their app they don’t want to or don’t know how to fix. Now I am in one hell of a bind bc my customers expected a new subscription management software months ago, they are mad & I am losing customers and now am being told go find another solution. Shopify needs to kick companies like this off the platform.

The reply to my review below is full of lies. We did not have 100+ emails requesting changes & nothing requested was beyond the scope sold to us. We told them we required the same look and feel which they agreed too. We requested 3 or 4 changes to simple items like font or the way something was worded. They want to blame their apps inability to work with Shopify Magic Links and password-less logins by suddenly suggesting we requested a bunch of customizations which is not the truth. We hardly requested anything of Upscribe outside a functional working solution which they have failed to provide in 3+ months. The fact is their software doesn’t work.

I had to contact Shopify directly to lodge a complaint and ensure my refund because they charged me every month despite saying I wouldn’t be charged until go live.

Identity Pet Nutrition
美國
使用應用程式 4個月
Upscribe 已回覆 2023年4月26日

When we began our partnership, we outlined a timeframe based on your store going live with no branding customizations, which is our best practice. Our first focus is functionality given the complexities of a subscription product; a great deal of code customizations are needed regardless which is where our priority lies. Based on our installation prep form you filled out on January 23, 2023 that stated Upscribe is responsible for basic installation and functionality of our subscription product. Any customizations or front end design outside of the product's function is a responsibility of the merchant, you indicated you agreed to and understood that statement.

You did express some brand customizations you wanted upon going live, which, based on what was initially explained to us, agreed to help- and at no cost. We made an exception for you in good faith. As mentioned, our first focus is function and we work to adjust our default settings to your brand color. Once you are live on the platform your dedicated Customer Success Manager will help you with any further coordination for custom work on the site. But, given the scope you explained and urgency, we tried to try to work with you.

The custom development work you first mentioned quickly expanded. We went above and beyond to accommodate your asks- at no cost to you. Our team communicated that you were, in fact, able to go live within the timeline first provided. It was your choice to wait for our internal team to build you a custom experience at no fee, which is what caused delays.

When we communicated how long custom development and design work can take, that was not in line with what your expectation was. There were 100+ emails with our team from design tweaks to sentence structure per your request. When it became clear we were not aligned in the scope of work you were expecting, we felt it would be best for both parties to separate. We offered you a full refund for any monies billed and provided over 30 hours in custom development work at no cost. We wish you the best in finding another solution to fit your needs.

2022年2月14日

We liked the ease of use from the subscriber's end: switching products, extending a subscription, canceling and moving a date. All this is about the customer having to manage their subscription without any hassle and upscribe is good at this. We look forward for more upgrades/updates from the upscribe team! Highly Recommended!

WOW Skin Science
美國
使用應用程式 2個月
Upscribe 已回覆 2022年3月8日

Thank you! We designed our customer portal with the subscriber’s in mind, knowing that easier subscription management is a big part of customer satisfaction.