Upscribe Subscriptions

Most subscription apps on Shopify have pretty much the same features and functions - more or less a commoditized space IMO.

Where Upscribe has stood out amongst everyone we have talked to is their merchant support. 10/10 support, always willing to accommodate asks/requests no matter how big or small of a merchant you are!

Makes a huge difference to be able to reach out to a real person and get white-glove support in less than 24 hours. Highly recommend!

Adding Upscribe Subscriptions to our website has been an awesome move! It's user-friendly and simple for our customers to use. Plus their support team is super helpful and quick at solving any issues that might come up. If you're thinking of adding subscriptions to your website, I would recommend using Upscribe to do so.

This is a tremendously shady company. We agreed to switch to upscribe in January 2023. They told us we would be live within weeks. Here we are in April & we’re not live. They told us they wouldn’t charge us until we were live - they have charges us every month. We contacted them about this & are told we were refunded but we haven’t seen the refund. Nevertheless, after weeks of delay they come back months later & say we’re not the right company for you, your customizations are outside our scope. Nothing is outside what they sold us. We tried going live and there was a technical deficiency in their app they don’t want to or don’t know how to fix. Now I am in one hell of a bind bc my customers expected a new subscription management software months ago, they are mad & I am losing customers and now am being told go find another solution. Shopify needs to kick companies like this off the platform.

The reply to my review below is full of lies. We did not have 100+ emails requesting changes & nothing requested was beyond the scope sold to us. We told them we required the same look and feel which they agreed too. We requested 3 or 4 changes to simple items like font or the way something was worded. They want to blame their apps inability to work with Shopify Magic Links and password-less logins by suddenly suggesting we requested a bunch of customizations which is not the truth. We hardly requested anything of Upscribe outside a functional working solution which they have failed to provide in 3+ months. The fact is their software doesn’t work.

I had to contact Shopify directly to lodge a complaint and ensure my refund because they charged me every month despite saying I wouldn’t be charged until go live.

Easy to install. Great and fast customer support. Tool has improved our subscription operations which used to be manual. Highly recommend!

We've been using Upscribe for our subscription products for almost 2 years. Their support has always been excellent and their admin tools are extensive and powerful. Reporting is extremely easy and fast, as well.