Omtaler (1 704)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 98 % av vurderingene er 5 stjerner
  • 2 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
6. mai 2024

The Price is Right, Decent customization, Good Customer Service!
I really appreciate the Freemium model where you pay per conversion, that feels much safer as a small business than committing to an app with too many features I don't need that's way overpriced.
I also think they have quite a lot of good customization options, especially given that it's free (until it helps you sell something).
My one criticism is the backend is a little more text based than visual, although there is a preview of the result, but if you're more of a visual designer than a computer programmer, all the text options are a little intimidating. But it's pretty intuitive! Really, very few compaints.

Foxes and Ravens
Canada
Over 1 år bruker appen
9. mai 2024

Great customer support. Thank you Febin

FirstBike Africa
Sør-Afrika
6 dager bruker appen
14. februar 2024

Support was perfect, only comment is that appointment times are very far in advance, would like earlier availability.

ReLenzMe.Com
USA
Rundt 2 år bruker appen
Logbase svarte 15. februar 2024

Thank you for sharing your feedback. We'd like to inform you that our chat services are accessible for 20 hours every day. Please don't hesitate to reach out via chat if all Zoom appointments are fully booked. We'll be happy to help.

14. februar 2024

Veena helped me calmly and quickly when I set up my upsells and had some questions.

Deborah Wilde Books
Canada
19 dager bruker appen
Logbase svarte 16. februar 2024

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our support. We're constantly striving to improve and would love to know what could have made it a 5-star experience for you. So we have reached out to you by email. Your feedback is invaluable in helping us enhance our app.

9. februar 2024

Jananee was very helpful, thank you!

T Jacobs
USA
10 dager bruker appen
Logbase svarte 10. februar 2024

Thank you for the fantastic review! We're thrilled to hear about your positive experience with us. We have reached out to you via email to check how we can satisfy you to the fullest and receive a perfect rating in the future. This will help us in improving our app's features. Looking forward to connecting with you.

21. desember 2023

Easy to use app, and zoom call with Siddarth was very helpful and quick to reposition the upselling widget on my product page.

Lucille & Grace
Storbritannia
14 dager bruker appen
Logbase svarte 22. desember 2023

Thank you for your generous feedback! We're thrilled to hear that you had a positive experience with us.

6. desember 2022

A great app that does what it should, though it could use better analytics tools. Customer support has been helpful. Recommended.

Pawfect Pals
Australia
Over 1 år bruker appen
Logbase svarte 8. desember 2022

Thank you for the feedback! We have reached out to you by email to understand what kind of analytics you are looking for.

20. mars 2023

Very professional and is a good app for start. Appreciate The staff that help me in translation for the section was needed! Thank you A lot of good modules and a good start label

Fingroup Online
Italia
11 måneder bruker appen
Logbase svarte 20. mars 2023

Thank you so much for taking the time to leave a review! It means a lot to our team.

Redigert 10. februar 2023

I used to love this app. Recently, there has been a spate of issues specifically with the Thank You Page offer. Customer service is excellent though, they resolved my issues quickly.

Issues I faced were:
1) Thank you page upsell offer had a bug for iOS devices preventing check out
2) Thank you page upsell offer showed prices that were 100x higher than actual, affecting conversion as the prices showed was $2200 vs actual $22
3) Post Purchase Page offer had some payment collection issues, so some products were sold and delivered to customers without receiving the money

Manjasheets
Singapore
9 måneder bruker appen
Logbase svarte 10. februar 2023

Hi Ben,
First, we are sorry for the difficulties you had to face with the app. I hope we have resolved the issues now. We try our best to work well out of the box, but with the huge number of apps in Shopify and different setups, conflicts do come up occasionally. But we learn and keep improving the app.

I am the co-founder, and the team has brought this issue to my notice. We will continue to keep an eye on your store and make sure you have a happier experience!
Also, thank you for patiently staying with us!

Thank you,
Abishek
Co-founder, Selleasy.

7. mai 2022

App is relative easy to use, had to do a zoom call for fix some formatting issues. Appt was easy to set up. Only complaint was, I had a hard time understanding the tech that helped me. But he was extremely helpful and nice.

Vending Pending
USA
9 måneder bruker appen
Logbase svarte 10. mai 2022

Thank you for the review! 🙏😊
Some of our agents are still learning and probably we could have been better. We'll take the feedback and improve our communication.