Upsell & Cross Sell — Selleasy

Great app, their support is amazing. Love that they are available during my working hours too. Makes it alot easier

EDIT 07 Oct 2024: Updating my review below from 2 stars to 5 stars based on response from App Support received today (in 'quotes' below)... really appreciate the effort and accept your response as more than satisfactory. I will look to reinstall the App soon, and will take you up on the offer of support for customisation then.

[Quote] I would like to clarify that since the billing is under Shopify's control and we do not have a way to check if the app is enabled or disabled in a store, the app's charges will continue as long as the app is installed in the store. This is the nature of apps in the Shopify app store, and unfortunately, it is out of our control.

We completely understand your concern that you have not been using our app, and we are willing to process the refund. We are also more than willing to customize the app widgets for you to suit your needs, as we regularly do for our other customers when they reach out to us via live chat, Zoom call, or email.

The contact details are readily available on the app's help page and in the Shopify app store, as shown in the screenshots below. [Endquote]

Original review: Limited features, doesn't offer the flexibility needed. While I did get some increases to cart value, I had more abandoned carts where this app showed than without the app... the pop-up is too large and intrusive and not crystal clear what a user needs to do to continue with their purchase. Don't agree with the pricing plan, you're charged even when you have nothing deployed in the app, you start to get billed once you go over 50 orders in a month, just for having the app installed, even when no upsells, cross sells, etc have been activated. Lastly, I uninstalled the app but I am still being charged and there's no customer support email / link. If I am charged again next month while I don't even have the app installed, I will be seeking a full refund.

i had a small addon item wanted people to add to cart for 5$. Did the trial. Did 4 sales of the this 5$ item out of 20 click. This works decent for small value items that have smaller profit margins but you are charged by total number of store sales, Not by clicks or purchases on the actual add on item. I had 5 clicks and 4 sales which is good click through. I am hoping they will have pricing model that goes by click instead of total store sales. I have been informed they are working on this!

Febin was very patient and answered all of my questions. His explanations was clear and concise. He got my frequently bought together working, my cart addons and the priority issue was fixed. On top of that he fixed the add to cart button to help my look uniform.

I've used this app across a few stores and its been great. User friendly, easy to set up, and Suriyaa from customer support have been super helpful. Highly recommended.

Great happy so easy to use and does the job. Customer service is stella they always reply right away and happily fix problems. Thank you.

I will always recommend Logbase app. Their services is amazing as well as their apps. Janani has really helped me with my doubts and sorted everything out quickly. Thanks

This has helped us to increase our sales, especially on smaller, new products. The chat function is great and they are very responsive. They made quick changes upon our requests.

This meeting was an incredible introductory experience with the company! Febin was very helpful and answered all my questions. I am excited to use the app and see what additional features the app can offer in the future.

Thank you for creating this app as it is critical for increasing AOV. Amazing service, super helpful team. Jen has been amazing assisting me today making everything clear and easy to navigate!