Upsell & Cross Sell — Selleasy
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Please do not use this plugin!!!!!!
This is a scammer who charges fees indiscriminately. Previously it was 8.99, later it was 16.99, now it's 19, and he's still charging fees indiscriminately. Customer service doesn't even pay attention to you!!!
We would like to clarify that you installed our app on September 20, 2024. For the initial two months, since your total monthly orders were only between 51-500, you only paid 8.99 USD. Since your store processes more than 500 monthly orders, you have been billed at 16.99 USD/month since December 2024. So you have been paying 16.99 USD per month for almost a year now.
The 19 USD plan applies only to new stores installing the app now. As previously explained during our chat, your maximum monthly charge will always remain 16.99 USD.
We hope this clears things up for you.
Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. (Never once did I say we were charged for anything, as we were in the free trial window, but the charges are not minimal when you are charging per order, not per order you drive. No one else charges like this.) You've also updated you response now 3 times and changed the number of time you contacted us after the truth was told. On top of that, you did not reach out via out contact form first. you spammed our emails. It's also inappropriate business in general to reach out via website chat and not email. I'm not sure how you do it, but email is the only appropriate way to contact a business as another business.
Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense!
"Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."
"Update: We would like to clarify that we contacted your support first (only once, where the conversation lasted about two minutes) to get to know the right person we could contact so that we can help further. It was your support team that provided the email ID and asked us to send an email there. We sent only three emails in the last 48 hours, one of which was an automated uninstall feedback email. At no point did we request or “beg” for the review to be removed in chat or in email. Our intention was simply to inform you that we were available to assist with any issues related to the app. We also have complete screenshots of the chat conversation of your support team with us.
Regarding the app’s pricing, the server load on our end depends on your website traffic since our scripts are served to every visitor on your store. The charges are minimal and are based solely on the number of orders placed—this is the basic running cost required for the app, which is a common pricing strategy for any upsell app, of which you are completely unaware. Yet we understand that not everyone will be comfortable with this pricing strategy, and we respect that. This has been clearly explained both on the App Store listing and in the subscription screen during installation. You were never charged since the app was installed in your store for only 3 days out of the 30-day free trial.
We never altered the number of times we contacted you. Just as a store merchant has the right to leave or edit a review as many times as they wish, we, as the app developers, also have the right to update our reply—especially when the allegations made are not true. Given the inaccurate statements made, we have now reported this to Shopify with proofs for further review of the rating’s validity and intention."
We regret any inconvenience caused. This usually happens due to a theme update, products being out of stock, a product URL/handle change, or a third-party app conflict.
We could have checked and fixed this for you in minutes through our live chat or Zoom support. We have also reached out to you via email now. We hope we can connect soon so we can resolve this quickly for you.
Problemas catastróficos após deletar este aplicativo de minha loja, pois não estava funcionando mesmo eu configurando e buscando respostas tanto com o chatgpt, quanto com videos no youtube, ou com o tutorial que eles oferecem, simplesmente após deletar o app de meu site, um produto que selecionei dentro do app congelou na minha loja toda, acredito que ficou congelado junto com o deletamento dele no processo, por favor, consertem isso imediatamente!
It’s unfortunate that you’re facing this issue. However, our app cannot affect your existing products once it’s uninstalled. The issue appears to be related to your Shopify settings, as some products in your store are not active. Please check the product status and ensure that “Online Store” is included under available sales channels.
If you need further assistance, we’ve reached out via email. Kindly reply so we can connect on a Zoom call to review your Shopify settings together.
The add to cart function was not working. The support didnt care and took 10 min. to write any message. So I wasted almost an hour without any solution or any information when a solution is expected. Looks to me like the employees just didnt care, try to waste time! Its a risk to relie on such an app, when not even basic functionality is working and this useless support structure!
cannot contact them
Thank you for your feedback, and we’re sorry to hear about the difficulty you experienced while trying to contact us. We’ve checked all our support channels but couldn’t find any record of your message. We definitely want to help resolve your concern.
Could you please reach out to us at connect@logbase.io or connect with us through our support widget in the app? You can also schedule a quick Zoom call here so we can assist you immediately:
https://calendly.com/logbase/shopify-setup
We’re committed to making this right and appreciate your patience.
The bundle isn’t working correctly. When I change the product size from the dropdown, all prices should update automatically, but they don’t. Also, only two products are showing as bundle options on the product page.
We regret any inconvenience caused, but we would like to better understand the issue regarding the price.
Also, on a product page, the same item cannot appear as both the main and offer product in the Frequently Bought Together bundle. We have also reached out to you via email explaining this in detail. We hope to connect with you soon and resolve this.
This app charges you based on the amount of orders you make, even if it did not help you in generating those orders. So, be aware of that. Customer support was quite annoying to deal with, wasted a lot of time for a simple yes or no question.
We apologize for any confusion during the chat conversation. Due to high support traffic, our responses may not have been as clear as intended. Our pricing model is based on total store orders, and we strive to keep this information as transparent as possible everywhere. We are continuously working to improve our customer support and app experience. Hope we get to serve you in the future.
PUBLICIDAD ENGAÑOSA, ESTAFA!!!!. Te dicen que no te cobran si no pasan de 50 pedidos pero te cobran igual tanto si haces 50 pedidos como si no. SU POLÍTICA NO ES CLARA, MAL MARKETING. HORRIBLE APP.
We understand there may be some confusion regarding our pricing. Our app is free only if the total store orders are below 50 in a month. This is clearly mentioned in our pricing details. When any customer visits your online store, our app incurs server costs regardless of conversions. So, charges apply based on total store orders, not sales through the app.
If you need any clarification, feel free to reach out. We have also emailed you with detailed information.
Lost sales by using this app. The popups freeze on customers leaving them stuck at checkout. They fixed it on one of the offers, but it kept happening and I no longer trust it.
We regret any inconvenience caused. Previously, we identified that the issue was caused by custom field validation on your store's cart page. While our cart add-on pop-up triggers the validation after clicking "Continue," it caused the checkout flow to be stuck. The fix we applied was for all offers in the store and was tested on multiple devices. If the problem persists, we kindly request you to reinstall the app and contact us with the app in a disabled state for further investigation. Changes to the theme or products may have impacted the previous fix.
We have also sent you a detailed email. We hope to get a chance to resolve this sooner.
I just installed the app. And now i am forced to get Free Trail. While i don't want trail i want to continue with free plan. But in app screen there is no other option but only proceed with forced trail. This is completely inappropriate UX. Shopify must check this kind of practice and remove this flow.
Shopify classifies apps into two categories: “Free plan available” and “Free to install.” As you must have seen on the app store page, our app falls under the “Free to install” category.
We would like to clarify that our app’s plan is usage-based, where charges depend on your store’s monthly order volume, i.e, free for up to 50 orders, then tiered up to $24.99 for 1000+ orders, which are automatically charged each month. Since there’s no permanent free (recurring) plan, Shopify will require you to start the free trial. These details are clearly mentioned on our app store page.
We have also reached out to you via email, explaining this in detail. Hope we get to connect soon and resolve this misunderstanding.