Upsell & Cross Sell — Selleasy

Cost us a $1,199 bike and their support just keeps denying it, proceed with extreme caution

I run an e-commerce store for 10 years and installed this app to boost post sales using rule based discounts. Instead, it cost us real money. On July 3, 2026 an order came through our store for a product worth $1,199 that checked out at $0.00 — full retail item, zero dollars collected, shipped and delivered before we caught it. We're out an entire bike. Hijacked by an Aimbot aimr.dev on their app.

When we opened a support ticket to get answers about how a $0 checkout was even possible with this app in the flow, we got nothing but denial. No ownership, no investigation, no willingness to look at what happened on their end. Ticket after ticket, the same brush-off.

As a merchant, here's my honest take: if an app is sitting in your checkout/upsell flow, it needs to be airtight, and support needs to take pricing and checkout issues seriously the moment they're raised. That was not my experience. In my opinion this is exactly the kind of thing that can be exploited by bad actors and bots, and I'm deeply concerned about how it was handled.

I can't recommend installing this. If you run a store where real inventory and margin are on the line, learn from what happened to us. As of July 28, 2026, this is still unresolved and support is still denying responsibility.

— A merchant who lost real money

Beware they will charge you even though you don’t use their services

Hola me resulta dificil de entender el funcionamiento de la APP. Cancelo mi prueba gratuita, Sin coste alguno, no me ha dado tiempo ni de usarla... Cualquier cosa me contactan. Gracias

Very bad support, Siddarth just dont one to help, no kind of interest in the job

Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. (Never once did I say we were charged for anything, as we were in the free trial window, but the charges are not minimal when you are charging per order, not per order you drive. No one else charges like this.) You've also updated you response now 3 times and changed the number of time you contacted us after the truth was told. On top of that, you did not reach out via out contact form first. you spammed our emails. It's also inappropriate business in general to reach out via website chat and not email. I'm not sure how you do it, but email is the only appropriate way to contact a business as another business.

Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense!

"Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."

Problemas catastróficos após deletar este aplicativo de minha loja, pois não estava funcionando mesmo eu configurando e buscando respostas tanto com o chatgpt, quanto com videos no youtube, ou com o tutorial que eles oferecem, simplesmente após deletar o app de meu site, um produto que selecionei dentro do app congelou na minha loja toda, acredito que ficou congelado junto com o deletamento dele no processo, por favor, consertem isso imediatamente!

The bundle isn’t working correctly. When I change the product size from the dropdown, all prices should update automatically, but they don’t. Also, only two products are showing as bundle options on the product page.

Lost sales by using this app. The popups freeze on customers leaving them stuck at checkout. They fixed it on one of the offers, but it kept happening and I no longer trust it.

This is unacceptable. You did not resolve the issue — the widget is still
broken after the so-called "upgrade" that you promised would fix it.

On top of that, your agents keep disconnecting the chat mid-conversation.
I have to restart the explanation with every new agent because nothing
gets properly escalated.

And worst of all: I don't even know how long this app has been broken.
I only found out because a CUSTOMER warned me that the addons weren't
being added to their order. I've probably been paying for a broken app
for weeks or months, losing sales the entire time.

I'm uninstalling Selleasy and switching to another app. I'll also be
leaving a detailed review on the Shopify App Store reflecting this
experience.

Please revoke the Collaborator access from your side.

Beware that this app doesn't work for Iphone. Specifically, if you have different offers the first upsell pop up doesn't show up. The customer service doesn't care about your problem.. they said they were going to share this problem with their technician but nothing has been done and I haven't received a single e-mail from them.
The zoom call was completely a waste of time, the staff didn't know what to do.