Upsell & Cross Sell — Selleasy

Thank you for your feedback. We understand your concern. However, as explained in our Jun 30th email, the behavior you experienced is due to Shopify’s accelerated checkout (“Buy it now”) button, which only sends the main product to checkout and cannot be modified by third-party apps. Our add-on works as expected with the standard Add to Cart button. We’re always happy to help configure the app or suggest an alternative solution within Shopify’s limitations.

Looking forward to your response in email.

It's unfortunate to see that we received this 1 star review because you did not like our pricing model. It's sad that your did not even try the app, as you did not want to accept the app's tiered pricing in the first place.

1) Our tiered pricing is similar to many other apps on Shopify, the app does not abruptly stop working once you hit the tier, instead based on the usage the tier charges are applied. This is conveyed in the first step after our app installation and hence we don't hide anything.
2) We do transparently communicate that we consider order count across all channels (mentioned in app listing, and during app subscription). We have also displayed the explanation before the subscription step. To clarify again, our app running costs are proportional to the order volume, as we also have post purchase upsells, order status page upsells and also by default upsell apps have to listen to all orders for functionality.

Finally, we do not accept we are a joke. We are a serious and a responsible company. We serve 30,000+ Shopify stores across all our apps and put our heart and soul to make sure we run reliably and provide the best service. Our team works day and night in shifts for the ensuring the best service to Shopify merchants.

But we do understand you do not like our pricing model, and we totally respect your preference. However, our pricing model works for us and all our existing customers and obviously we cannot change it to suit everyone.

We think in the heat of the moment, you got frustrated and you left us this review. We can understand your situation. We still hope at some point of time in your e-com journey, we might serve with one of our apps to your satisfaction. If you ever realized that our pricing model is not uncommon or unfair, please do revisit this review. Still we think an app does not deserve the worst rating because of their pricing model (which is also a common one).

Still, thank you for trying our app and letting us know your thoughts.

Regards,
Abishek
Cofounder, Selleasy.

We are sorry that you had an issue. We are checking what caused the issue and we will be back with a resolution soon.

Update (3hr since issue reported): We have identified the issue and the fix has been rolled out now.
Root cause of the issue was outside our app as a data format that Shopify sends changed overnight for a few stores. We have adjusted our app to handle this.

We request you to give us another chance. We have also emailed you regarding the same. Sorry again, and looking forward to serving you better.

Based on the comment you shared when uninstalling the app, we’ve already reached out to you by email with a detailed explanation of our app plans. We hope you’ve had a chance to go through it and that it helps clarify things.

If you have any questions or would like to discuss anything further, please don’t hesitate to reach out to us anytime via chat, email, or Zoom. We’re always happy to help and would be glad to assist you with anything you need.

We couldn’t find any prior support request from your end, so we’re unsure what went wrong.

We noticed your Product Add-on (List) campaign is currently disabled, which might be related to the issue. We’d really appreciate it if you could respond to our email with more details. We’re happy to take a closer look and help to resolve this quickly.

Looking forward to connecting with you.