Upsell & Cross Sell — Selleasy
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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Unfortunately, my most recent experience with this team has been deeply disappointing.
I specifically asked for a change not to be implemented yet and made it clear that I needed the option to control when it goes live. Despite that, the change was pushed through without my approval. I followed up immediately—but was ignored. That silence cost us sales and showed a complete lack of regard for communication or accountability.
When I finally got a response, it felt robotic and insincere. No real apology, no ownership of the impact—just copy-paste replies that made it clear my concerns weren’t being taken seriously.
This is not how you treat clients. A simple, honest acknowledgment and a bit of empathy would’ve gone a long way. I hope the team takes this as a wake-up call to handle things more professionally moving forward.
We sincerely apologize for the unfortunate incident. We’ve reached out via email to inform you that an internal investigation was already underway regarding this matter. We are committed to learning from this and taking the necessary steps to prevent such situations in the future.
Updated: The app keeps saying it is typical, however, I've tested this in a few ways and it still stalls. Even after click the x it just stays on that screen. After deleting the app, my sales came back, if you are wondering why you are not getting any sales after installing. I would test by deleting the app to see if it was the app.
the app was great to use before but you need to go through the process like your customers. I have been trying to get the issue fixed whenthe customer x out of the option but it just spins. It ruins the experience and people are leaving the website. I tested another pop up and it would take about 3-5 just to close. Sadly, I will be deleting the app.
Updated: Since we have received no response to our previous email, we have reached out to you again. We are more than happy to connect with you anytime to address this matter.
Upon reviewing our chat and email exchanges, it appears there are some misunderstandings. Typically, our upsell pop-up requires 2-3 seconds to redirect to the checkout. However, if there are other third-party apps in the cart, this may contribute to a delay in reaching the checkout page. This is due to the necessity for multiple third-party apps to interact, add the selected product to the cart, and then safely redirect to checkout.
We understand your concern regarding the potential impact on your customers' experience. It's important to note that our app is not the sole cause of checkout delays. We hope for your understanding that attributing the blame solely to our app is not fair, considering this scenario is common in most Shopify stores.
Additionally, we have sent you an email containing a screen recording demonstrating the performance of our cart upsell pop-up without any other third-party apps in the cart. We are also available to connect with you at your convenience to address and resolve this matter promptly.
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It's unfortunate that your experience with our app hasn't been as expected.
We already responded to your post-purchase upsell query on May 1, providing the necessary checks, which may have ended up in your spam folder. Now we have also sent a follow-up email with the mandatory checks required for the post-purchase upsell to work. If needed, we can connect on a Zoom call to resolve this quickly. Looking forward to connecting with you.
Support is fast & friendly, however this app doesn't allow multiple discount offer in one order which doesn't make sense.
Thank you for your feedback! We understand the importance of a discount stacking feature. When our app was launched in 2021, Shopify did not support applying more than one discount per order. However, with Shopify's recent updates to their discount strategy, we are actively working on incorporating a discount combination/stacking feature in the upcoming version of our app, which is expected to be released within the next 1-2 months.
We will be sure to notify you as soon as this new version is available.
We kindly request you to let us know how we can improve your experience with us. We happened to check your storefront, and we suspect that our app has not been enabled in the Theme's App embed. We have also reached out to you by email with potential mandatory checks. Hope we can quickly resolve this for you.