Anmeldelser (1.034)
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Efter bedømmelse
Exceptional service from Athira. Quickly responded to all my questions and fixed them too.
Thank you for your kind words!
We're thrilled to hear about the exceptional service provided by our customer support agent.
They responded promptly to all your questions and efficiently resolved them.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
the app is very nice, you can customize different things, also the support service is fast and knowledgeable. super recommended
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and finding it customizable to your preferences. Our team works hard to provide fast and knowledgeable support, and we're delighted that you had a positive experience. Your recommendation means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app, great customer service highly recommend
We truly appreciate your positive feedback! It's fantastic to know you find our app great, and that our customer service has met your expectations. Thank you for the recommendation; it means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
App super funzionale e molto semplice da utilizzare. Assistenza clienti perfetta, super veloce e disponibile
Apprezziamo il tuo feedback positivo! È fantastico sapere che trovi il nostro servizio facile da usare.
Il nostro team è dedicato a fornire un supporto utile e tempestivo.
In caso di ulteriori domande, contattaci all'indirizzo support@helixo.co o tramite la nostra chat in-app. Siamo sempre felici di aiutarti.
- Team di supporto Helixo
Amazing! Glen's support is top tier, everything going smooth!
Thank you for your kind words! We're delighted to hear that Glen's support has been top-tier, and we're thrilled that everything is going smoothly for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
A really well thought app, it seems to have every option available and it looks high quality. The support is also amazing, helped me through some issues that I've faced in no time.
Thank you for the great review! We're thrilled that you think our app is well-designed and has a wide range of options. We've put a lot of thought into creating a high-quality product that meets your needs.
Our support team is dedicated to providing top-notch assistance, and we're glad we were able to help you quickly and effectively with any issues you faced.
We really appreciate your feedback and your positive experience with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I thought it was 1 of the most inconsiderate encounters with Customer Service I have ever had.
1. They mentioned our product was out of stock, and I sent a loom video showing it was not. They didnt take the time to read the concern.
2. Then they showed me a screen shot of a 404 error code without any context.
3. In between, they went on a Dinner break but without letting me know how long I should wait for.
4. Lastly, they didnt give me the HTML code to embed into Replo, that would solve the issue. They didnt answer the 2 questions I sent about this, and the customer service rep didnt speak to the Dev team like I asked, in order to get the code.
It was a very strange and unprofessional encounter.
Hello,
First of all, thank you for the invaluable feedback.
We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product.
Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings.
1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness.
2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns.
3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes.
4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment.
That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously.
We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released.
Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries.
We understand that this experience was unusual and not reflective of the level of service we aim to provide.
Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Sincerely,
Tinu,
Customer Support Lead at Helixo.
fast response, good service
Thank you for your kind words! We're here to provide you with fast responses and excellent service whenever you need it.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good Aplication, easy to use
For CS : Fast response, very kind support person & helpfull of course
Thank You for u'r help
Thank you so much for your kind words! We're thrilled to hear that you found our application easy to use.
Our customer support team is always here to assist, and we're glad we could help.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great communication!
Thank you for your positive feedback!
We're thrilled to hear that you appreciate our communication. We strive to provide excellent service, and it's rewarding to know that our efforts are recognized.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team