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Finally found one that has all the features and customizations after hours of testing other apps. Highly recommend, especially for beginners. Instant support to assist as well.
best app available for free! awesome customer service too\! liked this app way too much must have for all kind of businesses
Wow, thank you so much for your incredibly kind words! We're excited to hear that you're enjoying our app and that you've had a positive experience with our customer service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very simple to set up and very effective. Customer support is expeditious, fixed my widget positioning in a single step that did not take more than 2 minutes. Would recommend!
Thank you for your positive feedback! We're extremely happy to hear that you found our setup process simple and our app effective. It's fantastic to know that our customer support team was able to assist you quickly and efficiently.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
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This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
Very good app, highly recomended
Thank you for your great feedback
We're pleased to hear that you appreciate our app and would recommend it highly.
Thanks again for choosing our app and for your kind recommendation.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app, excellent free option and great pricing structure outside of that. Fast customer service response, would recommend!
Thank you so much for your fantastic review! Providing valuable and accessible services to our users is a top priority for us.
It's great to know that our customer service team was able to respond promptly to your needs.
We understand the importance of fast and efficient support, and we're delighted that your experience reflects our commitment to customer satisfaction.
Your recommendation means a lot to us, and we're grateful for your trust in our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Helixo Support Team
Amazing! It started to work well within 24 hours of the initial installation. We are using it on a few products, as I believe in testing everything to ensure that it meets our customer's high expectations of us.
This app is seriously fabulous. The best I've seen for upsells! And the pricing could not be better.
Great app, easy to set up, I have a little bit of trouble as I needed it on a custom section of my page - customer support guided me through the process and I had it working as desired in 5 minutes. Great app and brilliant support !
This app is incredible. I can't believe how easy it is to use, to customise, and how readily the staff offer support, all for free. I HIGHLY recommend this.