Avis (1 107)
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Par note
The response speed of the customer service is very fast and can help me solve the problem accurately
Thank you for taking the time to leave us a review! We're glad to hear that our customer service team was able to provide you with quick and accurate assistance to help resolve your issue.
At the same time, we noticed that you rated us 4 stars. We would like to know if there is anything else we can do to improve your experience with our product and services. We're always looking for ways to better serve our customers, and your feedback is essential in helping us achieve that goal.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Best and quick support, they changed what I needed and explained me how to do it for next time, all good
Thank you for your positive review! We are glad to hear that our support team was able to assist you quickly and effectively. We always strive to provide our customers with the best possible service, and we appreciate your feedback.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
It's a great app free of charge and it will help you boost your sales. So I thank Sarah for walking me through the process!
very helpful. thanks
Thank you so much for your kind words!
I'm glad to hear that you had a positive experience. Our team works hard to ensure our app meets your expectations, and it's rewarding to know that our efforts are appreciated.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
useful app, support is good too. Sreeshanker is very quick and willing to help if you need any customization.
Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sreeshankar, Customer Support Advocate
Awesome App with clean UI and functionality. Not at all Spammy and cheap looking. Support is super helpful and attentive.
Hello, I just wanted to thank you for sharing this review, we truly appreciate it! :)
I'm very glad that you like our app and also that you were satisfied with our live support.
I wish you all the best for the coming year! <3
- Tinu, Customer Support Advocate
This app is a life-saviour who wants to redirect customers straight to checkout. Also, customer support is amazing and they handled even my annoying requests! :)
Support is so important when using third party apps. I got an immediate response to my questions. The app works great too. I would 100% recommend this app!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
Very good application I recommend! Very good customer support I recommend the application for everyone.
Thank you for your enthusiastic recommendation! We're delighted to hear that you've had a positive experience with our application and our customer support. Your recommendation means a lot to us, and we're here to continue providing top-notch service to you and everyone else who chooses to use our application.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
high price, poor quality, not up to expectations, nothing special. The price is not commensurate with the value received
Please note, in the online world, it is practically impossible to avoid negative reviews. We had contacted Shopify regarding fraudulent reviews, and this is what they had to say. But we are graceful in admitting the mistake if it was our fault. But that is not the case here. This review seems fraudulent for the following reasons and to the merchants reading this we kindly ask you not to trust this review. TL;DR
Hello,
While checking your account we could find the following data.
1. You made this review just after 10 days of installing our app. Now let me explain why that point is important.
Within 10 days of installing you got 15 impressions. It would result in an approximately 10% conversation rate. Anyone with experience in the e-commerce field would agree that that is an unreasonable expectation in such a short period of time. In fact, we have clearly explained this in our help desk article, how much time on average you should give for the app to show results.
That being said the time you had with our app is not enough to make such a statement that you have made.
2. So what made you drop an unreasonably biased negative opinion on our app in such a short time? Did you have a bad experience with our customer care services? No, you haven't contacted us even once in this time period.
Now about the pricing of the app. While checking your store has zero orders. Also, you had availed $19.99 Unlimited plan. There are cheaper plans for you if you have only less than 50 orders per month, you can either use our app for free with a watermark or use our app for $7.99 per month without a watermark if you have only less than 50 orders per month.
3. So, as you can see we have taken extra care to make sure that merchants of all financial spectrum can use our app to increase their conversion. So we would love to hear why you think our app is expensive since you voluntarily accepted the unlimited plan when there was a cheaper plan that would fit your purpose.
For the above-said reasons, we ask the customers who read this to kindly not trust this review and please try our app for yourselves to see the result.
- Sarah, Customer Support Advocate