Avis (1 107)
Affiner
-
Par note
good customer support and easy to use app. Thanks!
Thank you for your feedback! We're glad to hear that you found the app easy to use and appreciated our customer support.
Your satisfaction is important to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
super app for us !
Thank you for the amazing feedback! We're so glad to hear that our app is working great for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!
We appreciate your kind words!
It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The application interface is simple and easy to operate. Even if I encountered problems during operation and contacted customer service, the customer service quickly provided me with a solution.
We're so glad to hear that you find our application interface simple and user-friendly.
It's also great to know that our customer service team was able to provide a quick solution to your problem. We strive to ensure our users have the best experience possible.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is always quick to respond and helpful - I would like to see the text fields support custom HTML so I can add links to product descriptions in certain fields but its just a small request in an otherwise great app with loads of features!
Thank you for your kind words!
We're glad to hear our support team has been quick to respond and helpful for you.
Your suggestion to add custom HTML in text fields for product descriptions is duly noted—it's suggestions like yours that help us improve our app.
We're happy you're enjoying its many features!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
------
This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
Their support replies fast, ensuring users get what they need promptly. They quickly grasps user queries, making communication smooth.
We're delighted to hear such positive feedback!
Thank you for recognizing our commitment to providing fast and efficient support.
Ensuring that our users' needs are met promptly is a top priority for us.
It's wonderful to hear that our team has been able to quickly grasp your queries, making communication smooth and effective.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great customer service with live chat and quick answers
Thank you for the fantastic feedback! We're glad to hear that you had a great experience with our live chat and quick responses.
Providing top-notch customer service is our priority!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Best support ever!
Thank you so much for your kind words!
We're truly happy to know that our support team made a positive impact on your experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team