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Great Customer Service once 1 is around. Lishana was very helpful and patience. Would love to grow my shopify with it since it is free for newer shops. Really useful app!
We're delighted to hear about your positive experience with our customer service! Thank you for recognizing Lishana's helpfulness and patience. We're glad to know that you find our app useful for growing your Shopify store, especially with its free plan.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great Customer Support and great app really worth it!!!!
Thank you for your fantastic review!
We're delighted to hear that our app and customer support have exceeded your expectations.
Your feedback motivates us to keep delivering the best service possible.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Love the service and how easy it is to use! Glen was an absolute star helping me and guiding me through everything, this is a must have app for every shopify store!
We're delighted to hear that you're loving our service and finding it user-friendly!
Our customer support team is always here to assist, and we're thrilled you found the guidance helpful. Your feedback is greatly appreciated.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I am SO INCREDIBLY UPSET. i spent literally so many hours trying to get the app to run my buy 1 get 1 50% off offer. encountered a bunch of bugs that required their team to edit my theme. my campaign launch was delayed.
finally after getting support from their staff and launching the discount, as orders came in, i realized that this offer wasn't even possible!!! it literally made customers be able to get 1 item and get everything at 50% off! their support staff gave me WRONG INFORMATION.
I wasted so so much time on this app, all for nothing. i am forced to delete this app and find another app.
this app is not intuitive at all. so many things i needed to clarify with their team.
the only positive things from this experience is that they have live chat. and that Glen went on a zoom call with me to troubleshoot as per my request, and did overtime to help.
otherwise, i would NOT recommend this app at all.
Summary: The issue arose due to a misunderstanding of the setup process.
Dear Nicole,
I sincerely apologize for any inconvenience it may have caused you. It's important to me that I address this personally.
Regarding the issue you encountered with setting up the Buy 1 Get 1 offer, it appears there was a misunderstanding in the process. To create such an offer, you need to create either a Bundle offer or a normal offer and preselect the offer products.
Unfortunately, it seems you selected multiple products as the offer items, assuming customers could only choose one. This led to the unintended behavior where customers were able to select any or all products from the list. This is the default behavior of our normal offer; customers can select any or all products from the list. In the case of a bundle offer, customers can only select them together.
Additionally, if you wish to offer different products as part of the offer, you can explore our AI recommendation feature. This feature can display a limited number of related or complementary products as the offer items. If you set the limit to one, it will display only one product as the offer item. For a better understanding of this feature, please refer to the following article: AI-driven Product Recommendation.
I sincerely apologize for the inconvenience and disappointment you've faced. It's unacceptable that the support staff provided information, leading to further complications with your campaign launch. While it's positive to hear that our live chat feature and Glen's assistance were helpful to some extent, I understand that this does not outweigh the overall negative experience you've had.
Your feedback regarding the lack of intuitiveness and the need for constant clarification is valuable and will be shared with our team for improvement. Please know that we take your feedback seriously and will strive to make necessary improvements to prevent similar issues in the future.
Please let me know if you need further clarification or if you'd like to arrange a call, so we can assist you better.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
I really like it, they have great customization, UFE has the best pricing model, imo, as there are all features available from the start and you only have to pay more when you actually sell more. Customer support is also excellent, they even have live chat. I could resolve all my problems quickly and it just works, I am really happy :)
Thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our product and that our customization options meet your needs. Our team works hard to provide the best pricing model and customer support possible, so it's fantastic to know that it's making a difference for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I've tried about 10 different cross-sell apps on Shopify and this one is, by far, the best. To top it off, the customer support is fantastic.
Thank you for your feedback! We're glad to hear that you find the app great and easy to use. Our team works hard to provide strong customer support, and we're pleased that you would recommend us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app, excellent free option and great pricing structure outside of that. Fast customer service response, would recommend!
Thank you so much for your fantastic review! Providing valuable and accessible services to our users is a top priority for us.
It's great to know that our customer service team was able to respond promptly to your needs.
We understand the importance of fast and efficient support, and we're delighted that your experience reflects our commitment to customer satisfaction.
Your recommendation means a lot to us, and we're grateful for your trust in our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Helixo Support Team
Love the app how easy it is to implement on our store.
We're delighted to hear that you're enjoying our app and finding it simple to integrate into your store!
Your feedback fuels our commitment to providing exceptional service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
great support
We're grateful for your kind words about our support!
And thank you for recognizing our efforts to provide great support! Your feedback is greatly appreciated
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
thanks for the perfect service
Thank you for your kind words!
We’re thrilled to hear that you’re pleased with our service. Providing excellent service is our top priority, and it’s wonderful to know that we’ve met your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team