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After trying several bundle up-sell apps i found the UFE app to be the by-far best option. The mass product-editing funnel option is great! Excellent service and support.
Hi, First of all, thank you for your time. We are always happy to help merchants like you.
Thank you so much for finding great value in our app. Your words really made my day.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
- Sarah, Customer Support Advocate.
Lot of bugs which destroy your customer journey. The upsell pop-up does not show every time and when you get lucky to see it, the upsell has added different product in the cart that your customers don't want.
Customer support should give me a follow up but nothing.
It sad because the UX is very good in the app, the only problem is that is does not work and nobody is here to answer you.
Hello Yohann Aube,
Thank you for sharing your feedback 🙏
I've personally reached out to you multiple times via mail, Facebook, Whatsapp, Instagram and other channels. I can see that every single message I've sent in WhatsApp has been seen but no response 😔
I would like to let you know that
1. We add our script via Shopify recommended Script Tag API (we won't inject to the theme), Shopify usually loads the app scripts in the store in the order of installed apps. So if you installed our app before other many apps then Shopify loads our script after loading all the scripts of other apps those installed before our app thus results in slow loading of our script and showing the popup.
If your store has many apps or apps that are adding heavy bundle scripts, then it slows down the store that results in the poor customer experience, also slows down the loading of external scripts like our app. So that leads to the slow loading of our script and popup.
2. We have an awesome instant support team working for merchants like you on our office hours (7 AM - 11 PM IST), but you haven't contacted us.
"nobody is here to answer you" -- Not Really, to be frank.
I am glad that, We've Sarah, the Super Women ⚡️, She's doing an incredible job even after her office hours in customer support who follow-ups and resolve every single issue immediately or within 24hrs.
You can see that many other merchants posted reviews about Sarah customer support Superpowers ✨ She usually works overtime every single day to meet the needs of merchants like you 🤗
But you haven't contacted us. Feel free to contact us via any channel at any time to resolve any issues you experienced.
We are doing our best to keep all our merchants more than happy when it comes to customer experience and app performance.
We are still happy to resolve every single issue you experienced. Sarah will be waiting for you to take her superpowers to resolve any issues you experienced.
Thank you again and I would like to personally apologize for the experience you had with the app.
Feel free to reach out to us.
Valsaraj | Founder
Upsell Funnel Engine
Es una excelente aplicación. Desde que la usamos, las ventas han aumentado ya que nos amplía las opciones de nuestra oferta para los usuarios. La recomendamos al 100%
Gracias por encontrar un gran valor en nuestra aplicación. Siempre estamos felices de brindarle servicios increíbles. Gracias nuevamente por su tiempo para agregar algunas palabras sobre nuestra aplicación y servicio.
En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.
- Athira, defensora de atención al cliente.
Greatest Support ever they helped me with everything they can modify your theme code for you and you can ask them for specific help all of this for free i LOVE IT !
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sreeshankar, Customer Support Advocate
Very easy to use and the customer service is fantastic and super responsive. Very happy with this app so far.
Perfect app to improve your sales, easy to use, and the support responds quickly to help you solve issues.
Thanks for the positive review! We love hearing from our customers – especially when our product and support are able to make a positive difference to them.
Thanks again, and we hope to hear from you again soon!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
This is a very useful app. i recommend it. thank you for this app and the customer support is very friendly and well-organized
Thank you so much for sharing your experience 🥰 Really appreciated! 🎉
- Sarah, Helixo 👩🦰
I have just started using this app after trying it. It looks good. Still have not seen the full and actual impact of cross-selling or upselling. I had a problem that the displayed amount was 100 times as expensive as the actual listed amount for the recommended product.
I am giving it 4 stars now for the good and quick support I got from them to fix the issue. Now I can watch and see the actual performance and whether or not it can help increase my sales.
But really excellent customer service and speed of response. Thanks, guys.
i think apps it easy to use and have a very responsive customer service. for a non technical person like me also easy to use.
Highly recommend this app if you're looking to create upsell moments like adding bundles discounts, pop-up reminders, volume discounts, etc.
I was originally looking for an app to do bundle discounts, but did not know that shopify had so many restrictions on stacking discount codes and the whole experience was frankly quite confusing. Fortunately, the support for this app is incredible. They were able to walk me through everything I needed to do to get the widget looking and working exactly as I wanted.
I've spoken to multiple support staff and they were all lovely, but I would like to specially shout out Lishana, who truly went above and beyond in helping me with my many questions and requests.
Thank you to the team for this wonderful and flexible app! They have a free trial so definitely check it out if you're interested!
Thank you so much for your kind words and recommendation! We're thrilled to hear that our app has been helpful in creating upsell opportunities and addressing your needs.
Our support team is dedicated to providing excellent assistance, and we're glad to know you had a positive experience with Lishana.
Your feedback means a lot to us, and we appreciate your cooperation.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team