UFE Cross Sell & Upsell Bundle , 1 025 avis

Thank you for your kind words. It is much appreciated. If you stumble across any issues please contact us at support@helixo.co or via our in-app chat. We are always happy to help. Thanks again for the support.

- Sarah, Customer Support Advocate

Awesome!! 🎉 We are glad that we could help you 🥰 Thank you so much for sharing your experience with us 🙏

- Sarah, Helixo 👩‍🦰

Hello Nick,

We are sorry for any inconvenience that we might have caused you. But certain things are needed to be cleared since your review is heavily misleading and driven by pure emotion and not reason.

In total, you had two issues and one requirement. Your requirement was that you wanted to remove our watermark for free. It was a little hard to accept your requirement to give the paid plan (removing watermark) for FREE!! we offered an extended trial as our best to give. But you still wanted to service that all other merchants pay, for free.

You contacted us via the In-app chat with an issue. The issue was that the up-sell or the offer widget was not showing, you gave us the details to check this issue, which we solved from our side within 10 minutes.

And then there was the second issue which caused all the misunderstanding. The "You may also like section" on your website was not loading images and, we don't know why but you were pretty sold on the speculation that this was caused by our app.

It took some time for us to figure out the issue because all you were saying that we made your site look like a scam. You never gave us any specifics about the issue. Even when we asked you to clarify you never gave a clear reply until the very end, you made it clear that the issue was that the pictures are not showing. How are we supposed to pinpoint the issue when all you are giving us is a vague statement "it looks like a scam"?

Anyways after a thorough check, our team was able to find the cause of the issue. We delivered you the answer to the first issue within 10 minutes and for the second issue in less than 2 hours.

We made it clear to you that the issue was not from our side or due to the app but in your theme and we gave you the technical reason to back our findings.

Our team checked the boxes issue,

While checking we found that the "picture not showing in boxes" issue is not caused by our app or any of our code, because our team checked by blocking our scripts from your theme, and still images were not loading.

For further technical information:
Images are loaded using the lazy sizes library, seems it's not available in the store. Which is causing the issue.

And we asked you to consult your theme developer on this issue. You read and responded to the messages.

And yet you posted this negative review in false claims knowing that the issue was not from our side.
It was mandatory that we address this because the review you gave, even if in the heat of the moment is 100% false and without reason.

For the merchants reading this, let me address your claims:

1. The app did not load on his page.

Ans: It was a minor theme incompatibility and we fixed it for you within ten minutes by changing the position of the widget.

2. Left code that caused massive issues when I went to uninstall.

Ans: As we already clarified the issue was not caused by our app. We explained it to you with technical evidence. We had also shared with you the brief instructions to remove the app completely from your store.

3. It does not boost your sales.

Ans: I think the 400+ reviews speak for themselves. And you have to think why the massive issue did not occur on any of their sites.

4. They took ages and literally made the problem worse.

Ans: You had 2 issues and one requirement, We addressed and solved the first issue in 10 minutes. The second issue was a bit tricky and even though related to your theme and not our app, we gave you the exact cause of the issue in less than two hours. If I'm not mistaken is a very good response time for a theme-related rare issue that is hard to figure out.🤷‍♂️

5. Nightmare app that will ruin your SEO.

Ans: Our app has nothing to do with SEO( Search engine optimization) Our Lightweight code feature makes sure that it does not affect the speed of the site. Nonetheless, Our app is not related to SEO whatsoever.

6. They will make you look like a SCAM.

Ans: No, we won't.😊

That being said, if you decide to use our app again we are always happy to help you when in need. We are more than happy to help your business grow like we are doing for thousands of merchants!

Hope this clears your misunderstanding.

If you are in need of any further assistance, no worries, please contact us at support@helixo.co we are always happy to help😊 . Have a nice day!

Thanks for the honest feedback. We’ll consider your suggestions to improve in the areas you mentioned to improve our products and services.

Also, I want you to inform that we have the option to add custom descriptions and timers. I have already informed this via our chat application.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

The issue emerged because custom-built pages are incompatible with UFE.

Pedimos disculpas por cualquier inconveniente que pueda haber experimentado mientras buscaba ayuda de nuestro equipo de soporte.
Después de revisar el asunto, identificamos que el tutorial que proporcionamos estaba destinado específicamente a todas las páginas excepto a las páginas personalizadas de Shopify, lo que puede haber causado confusión. Además, lamentamos cualquier falta de comunicación o falta de claridad que pueda haber ocurrido durante nuestra interacción con usted.
Además, entendemos que hubo un retraso en nuestra respuesta debido a la necesidad de colaboración y permiso para investigar el problema, y nos disculpamos por cualquier frustración que esto pueda haber causado. Posteriormente, nuestro equipo descubrió que la URL de la página que proporcionó era una página personalizada que podría no ser compatible con UFE.
Agradecemos sus comentarios y nos gustaría informarle que la integración con páginas personalizadas ya se encuentra en nuestra solicitud de función y definitivamente la consideraremos en nuestras próximas actualizaciones. Esperamos que esto proporcione una mejor experiencia para usted y otros clientes en el futuro.
En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.

- Equipo de soporte de Helixo