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tinudehelixo, Les entreprises rêvent de trouver des employés comme vous, merci pour votre dévouement
l'application est vraiment magnifique et répond à tout les besoins au niveau des upsell
Hey,
I'm very glad that you like our app and also that you were satisfied with our live support.
Please contact us again anytime in the future if you have queries regarding our app.
I wish you all the best with your business.
- Tinu, Customer Support Advocate
I use this app for my cross sell and i'm very happy for the result. the support team is very efficient and I recommend.
This app is awsome, and they don't use discount code to create a bundle discount which bypasses the potential loophole.
That is so kind of you to say. Thank you for leaving such a great review.
We shall keep our efforts up to improve our services for you.
If you need further assistance please contact us at support@helixo.co or via our in-app chat.
- Sreeshankar, Customer Support Advocate.
The app makers are in the developing stages of their business. Understandably, there are a few hiccups here and there. However, it doesn't mean that the app doesn't work very well. It does an awesome job of what it is supposed to do. What I am talking about is just requiring a few tweaks here and there. What compelled me to give it a 5-star review was the quick response rate, the willingness of the support executive to look into problems and solve it, and the awesome customer experience. People don't get this despite paying high monthly fees. Hope they keep up the good work and not dwindle down in the future.
Thank you for the awesome feedback 🎉 We really love to help merchants like you 🤗
- Sarah, Helixo 👩🦰
I recently worked with UFE Cross Sell's team, and I must say they did an outstanding job! The app is well-designed, user-friendly, and fulfills all my requirements. The team's professionalism and commitment to delivering a quality product were evident throughout the process. I highly recommend UFE Cross Sell . Kudos to the entire team!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with UFE Cross-Sell. Our team is dedicated to providing a well-designed and user-friendly app that meets your requirements.
Your recommendation means a lot to us, and we appreciate your acknowledgment of our professionalism and commitment. Kudos to you as well!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The suport is super fast! They helpt me within minutes. It also looks clean and can be changed very easy!
It was my duty to go an extra mile to help merchants like you to increase the sales! 😊 Also, thank you for writing this awesome review without even asking it, really appreciate that 🤩
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Sarah, Customer Support Advocate
Easy to use and customise. Fast contact chat support. Really easy to setup a funnel, highly recommend this app
Thank you for sharing your experience 🎉 We highly appreciate you on that 🤗
Cheers 🎉
- Sarah, Helixo 👩🦰
Excellent app. Unfortunately didn't quite work with another one app I needed to work too. Excellent customer service too.
This app is quite user-friendly, didn't take me long to get the hang of it. Amazing customer service - responded to my inquiry within seconds using the chat option. Would recommend
Glad to hear your feedback 🎉 Thank you for sharing it, really appreciated 🥰
- Sarah, Helixo 👩🦰
I thought it was 1 of the most inconsiderate encounters with Customer Service I have ever had.
1. They mentioned our product was out of stock, and I sent a loom video showing it was not. They didnt take the time to read the concern.
2. Then they showed me a screen shot of a 404 error code without any context.
3. In between, they went on a Dinner break but without letting me know how long I should wait for.
4. Lastly, they didnt give me the HTML code to embed into Replo, that would solve the issue. They didnt answer the 2 questions I sent about this, and the customer service rep didnt speak to the Dev team like I asked, in order to get the code.
It was a very strange and unprofessional encounter.
Hello,
First of all, thank you for the invaluable feedback.
We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product.
Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings.
1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness.
2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns.
3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes.
4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment.
That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously.
We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released.
Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries.
We understand that this experience was unusual and not reflective of the level of service we aim to provide.
Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Sincerely,
Tinu,
Customer Support Lead at Helixo.