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Great app works well, is bit limited in customization and in compatibility with other apps but otherwise still very good app with a lot of options to upsell and cross sell.
Thank you for sharing your experience with our app. We will add more customization features as you requested. We are expecting more suggestions in the future. We are always happy to improve the service for you
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
The app I was looking for :). Team went the extra mile to help me out instantly for a quick change.
Very good customer support! Fast and very kind!
I like the Dashboard and the overwiev a lot!
Very easy to understand.
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
We couldn't recommend the customer service of this app higher! Sarah is always so quick with helping out and we can reach out to her at literally every time of the week. The app also works really well even though we are still waiting on a few updates - but overall, we are very happy with it and defo recommend it :) It has scaled our revenue a lot!
Very responsive customer service and and very competent. good apps for crossell/upsell. As for the application, it does its job very well regarding upsell/crossell. I recommend
Thank you for sharing your experience with our app and support.
We're so glad to hear that our app was easy and intuitive for you.
We've been working hard on improving the user experience of the app and we hope this has been reflected in your experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
The app is easy to use and useful. The support team is awesome. The only problem that I had is you can't use 2 discounts at the same time with Shopify Special Discounts. The support team told this issue will be solved in version 3.0
Thank you so much. We shall take your suggestion into our consideration. It has been already added as a feature request.
In case you need further assistance with our app, please contact us at support@helixo.co or via our in-app chat.
- Sarah, Customer Support Advocate.
This app does exactly what I wanted it to do. It looks beautiful and works perfectly. I had a couple of issues that were kind of deal breakers for me - I used the chat feature and someone helped me figure out this issues within just a few hours. Excellent service and app - will use for all of my stores!
We are really grateful for your kind words. This really inspires us to keep moving forward. This is more inspiration for us to keep up the hustle. We shall strive to make your experience with our app more and more enjoyable as we move forward. Thank you.
In case of further queries please contact us via the in-app chat or at support@helixo.co
-Sarah, Customer Support Advocate.
Great Apps with fantastic customer support!! easy customization and really helpful for conversion and upsell, highly recommended!
I have tried about 4 or 5 different apps and I can say that in design, value for money, features and/or functionalities this app has been the best. The other apps I tried had a very poor design, and/or their rates were very confusing. This app has a clean, beautiful design, and is easy to configure.
Thank you for your feedback and kind words about our app!
We are thrilled to hear that you have found our app to be the best among the ones you have tried. We take great pride in providing a clean and beautiful design, along with valuable features and functionalities.
It's always our goal to offer a user-friendly and intuitive configuration process, ensuring that you can easily set up and customize the app according to your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing.
While checking, it seems that the products are unavailable at the online store and available only at other sales channels.
Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable.
If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below.
https://prnt.sc/vM0fKkzZbmye
And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app.
But it seems that you have impressions and acquired revenue from our app.
And we are really sorry for the delay from our support agent Sarah.
Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time.
That's why it took some time to check from our side.
Really sorry for the delay in the clarification.
Surely, we will keep it in mind for future interactions.
Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.