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I had a couple of teething issues with the app which were soon resolved by their excellent service team.
Thank you for your feedback and for sharing your experience!
We’re glad to hear that our service team was able to quickly resolve the initial issues you faced.
Providing excellent support is something we take pride in, and your kind words mean a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
They have excellent customers service team, highly responsive and professional, special thanks to Telaco for great help in the setup
Thank you for the fantastic feedback!
We're thrilled to hear that you found our customer service team responsive and professional.
We'll be sure to pass along your special thanks to Telaco for helping with the setup!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
service client impeccable
Thank you so much for your feedback!
We're delighted to hear that you're happy with our customer service.
In case of further queries, please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience!
We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.
It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.
Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Customer service is really good. recommend this!
hank you so much for your kind words and recommendation!
We're happy to hear that you're enjoying our customer service. Providing quick, supportive, and personalised assistance is what we strive for, and we're glad it shows!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.
Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.
This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.
When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.
One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.
Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.
Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.
It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.
We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.
To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.
If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.
Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.
-Tinu,
Customer Support Lead at Helixo
Proper working widgets and kind customer service.
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received.
It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is amazing, Bhagya was super helpful.
The app works as intended and has generated many extra sales for us with a higher AOV
Definitely recommend / 10
Thank you so much for your fantastic feedback!
We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This app is perfect. We use Kaktus FBT before but it does not allow for variant specific trigger. This app does and has the best service. They create customs CSS for you and their support is quick even on Saturdays.
Thank you so much for your kind words!
We're glad to hear that our app's variant-specific trigger feature has been helpful for your business.
Providing top-notch service is a priority for us, and we're happy you’ve found value in our custom CSS and quick support, even on weekends.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I was very pleased with the service they provided, their quick response solved my problem very quickly, thank you.
Thank you so much for your feedback!
We’re delighted to hear that our quick response resolved your issue swiftly. It’s always our aim to provide fast and effective service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team