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This is certainly a great product. Meets my needs in volume led discounts. The support team is extremely helpful as well. Reach out to them and they give you the code to make any changes that you'd like in the app and even tell you how to add the scripts
Awesome app for new store owners. The pricing is perfect. The most outstanding feature is the customer service, especially Sarah.. she is a wonderful woman when it comes to sorting out the problem. I cant wait for UFE 3 with the new features.
We really appreciate you taking the time to share your experience with us. Nothing inspires us more than happy customers like you and we intend to keep that up.
Please contact us at support@helixo.co if you need assistance or via our in-app chat. We are always here to help.
Super fast support, who helped me to create the specific setup I needed.
The support was good at explaining the setup with pictures as well.
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
I love this app, the app has no issue so far, the support is really fantastic, very fast respond and helpful, thanks Sarah. This is the best support I ever seen, keep it up!
Works as discribed and has very quick and responsive customer service.1 star dropped due to lack of customisation and complexity of placement of widget
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
Lot of bugs which destroy your customer journey. The upsell pop-up does not show every time and when you get lucky to see it, the upsell has added different product in the cart that your customers don't want.
Customer support should give me a follow up but nothing.
It sad because the UX is very good in the app, the only problem is that is does not work and nobody is here to answer you.
Hello Yohann Aube,
Thank you for sharing your feedback 🙏
I've personally reached out to you multiple times via mail, Facebook, Whatsapp, Instagram and other channels. I can see that every single message I've sent in WhatsApp has been seen but no response 😔
I would like to let you know that
1. We add our script via Shopify recommended Script Tag API (we won't inject to the theme), Shopify usually loads the app scripts in the store in the order of installed apps. So if you installed our app before other many apps then Shopify loads our script after loading all the scripts of other apps those installed before our app thus results in slow loading of our script and showing the popup.
If your store has many apps or apps that are adding heavy bundle scripts, then it slows down the store that results in the poor customer experience, also slows down the loading of external scripts like our app. So that leads to the slow loading of our script and popup.
2. We have an awesome instant support team working for merchants like you on our office hours (7 AM - 11 PM IST), but you haven't contacted us.
"nobody is here to answer you" -- Not Really, to be frank.
I am glad that, We've Sarah, the Super Women ⚡️, She's doing an incredible job even after her office hours in customer support who follow-ups and resolve every single issue immediately or within 24hrs.
You can see that many other merchants posted reviews about Sarah customer support Superpowers ✨ She usually works overtime every single day to meet the needs of merchants like you 🤗
But you haven't contacted us. Feel free to contact us via any channel at any time to resolve any issues you experienced.
We are doing our best to keep all our merchants more than happy when it comes to customer experience and app performance.
We are still happy to resolve every single issue you experienced. Sarah will be waiting for you to take her superpowers to resolve any issues you experienced.
Thank you again and I would like to personally apologize for the experience you had with the app.
Feel free to reach out to us.
Valsaraj | Founder
Upsell Funnel Engine
I use this app and I can say that the kudos service is very good. it is helped immediately in case of problems. I hope that sales will increase now
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us. If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sarah, Customer support Advocate.
good
We're delighted to receive your fantastic 5-star rating!
It brings us joy to see that you've enjoyed our app. Thank you for your positive feedback!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I like this app and easily to customize the function. And Thanks for help the service helper is very kind
Hi! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Very convenient app
The customer support is very helpful and answers quickly Do not hesitate to use this app !