Omtaler (1 095)
Raffiner
-
Etter vurdering
I loved the App it has all the features I was looking for. The team is very co-operative. Thanks. I recommend the APP.
an amazing app which is fully customisable and looks great! The support was very helpful and prompt!! 5 stars!
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Best upsell bundle app on the market. Super user friendly
easy to use, pretty interface, and awesome support!
Love it! Immediately after setting it up with customer service, i went back to tha dashboard page and had 5 people check out the upsell. Yeah! Customer service was professional and great. Thank you
It is easy to use, and when I had questions Sarah from the chat helped me :) very good customer service!!! Thank you!
The only problem with this apps is that when your customer click on the 'Add To Cart' Button, your Facebook pixel won't be able to triggered and recorded any ATC event. The first day after I use the apps, I have zero ATC. I hope the developer able to fix this. Anyway this is a good upsell apps if the above issue able to resolve. Thank you.
Hello Frrayman Ang,
Thank you for sharing your feedback! 😊
This is a response to merchants who is reading this. There was a pixel issue and it was fixed immediately on November 28th. 🎉
As an extremely small team, we had some issues in our app on initial release and we usually fix any issues immediately whenever the merchant reports us, and we're very grateful that we've fixed all of those issues and introduced many incomparable features since launch. 🥳
As we all know that, even in big company apps have bugs, but how do we handle/react it matters. We usually fix any issues that merchants report within 24hrs of time.
We took almost 9 months to reply to this review (Issue was fixed 9 months back). We reached out multiple times with Frrayman Ang, he is an awesome guy and at last, he responded to our mail and told us that he will test it again, but unfortunately, he might be busy with his business.
Thanks again Frrayman Ang, and I would like to apologize again for the issue caused.
Valsaraj | Founder
Upsell Funnel Engine
The app offers all of the functionality (upsell, cross-sell, funnels) for one monthly rate (ours is about $30/month) that my other Upsell app wanted us to order 2 different apps at $30 AND a $99/mo upgrade for Funnels. Sarah in Chat support is fantastic and answered all my questions right away!
So far it's been great, but I've only just started using it. Customer service was excellent though and very responsive.
Thank you for your positive feedback on the customer service provided to you. I am glad to hear that our team was able to assist you promptly and effectively. We strive to provide the best possible experience for our users, and your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Nice app and good customer service. Free to install and works great for you crosselling and upselling
Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Was looking for an app to assist with bundles and volume discounts - Installed the app and had fantastic support in assisting initial queries, very happy so far.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to help you again.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.