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Etter vurdering
Top app and assistance too,I was not expecting such a professional application. Their payment system is great i recommend
This is the best bundle app we have tried so far and is starting to generate additional sales. UFE has a fantastic online support team helping resolve problems quickly, which makes learning to use the app even easier.
Amazing customer service and great app! I can recommend, the pricing is so good as well! Thank you guys!
Very good service, quick response and good problem solving
The offers are good and worth the price !
Thank you for your feedback and for taking the time to share your positive experience with us! Your satisfaction is our top priority, so we are always here to help.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Excellent application with good functionality.
Quick and good support, quickly solved my non-standard problem.
Awesome 🎉 Thank you so much for sharing your experience! Really appreciated 🥰
- Sarah, Helixo 👩🦰
Thank you very much, your applications are perfect and excellent. I loved dealing with you. I am very happy with your support
We are thrilled to hear that you are happy with our app and support! We strive to provide the best experience for our customers, and it's great to know that we've succeeded in doing so with you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
We've only had the app for about 24 hours, but so far so good. Excellent support & it works for converting currency via Shopify Advanced!
Thanks for the feedback and appreciate your valuable review 🤩 always happy to help you :)
In case of further issues please contact us through our in-app chat or at support@helixo.co
- Nikitha, Customer Support Advocate
Great app to use, it's not too complicated to use, loads quickly and works very well, looks good on the store too, its been helping my store to increase the AOV. Recommended
Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.
If you have further queries please contact us via our in-app chat or at support@helixo.co. We are always happy to help.
- Sreeshankar, Customer Support Advocate.
why the app didn't work these few days???
and can't contact the customer service, please repair it urgently!!
Hi!
I appreciate your honest feedback here, and I’m so sorry about the inconvenience on our part.
Actually, today, our CDN Service provider 'Cloudflare' was down.
So, most of the services including Shopify itself were down for certain regions.
This caused an unexpected error and that's why our app didn't work for you.
And our engineering team was able to manage this issue as soon as possible.
Hope that no other issues persist and it is working perfectly for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing.
While checking, it seems that the products are unavailable at the online store and available only at other sales channels.
Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable.
If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below.
https://prnt.sc/vM0fKkzZbmye
And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app.
But it seems that you have impressions and acquired revenue from our app.
And we are really sorry for the delay from our support agent Sarah.
Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time.
That's why it took some time to check from our side.
Really sorry for the delay in the clarification.
Surely, we will keep it in mind for future interactions.
Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.