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Nunca usei o app e eles cobraram durante meses um valor absurdo, que só notei agora, ao esmiuçar a fatura. Eles cobram só por estar instalado, não consideram o uso dele, nem se foram eles ou não geraram a receita da loja. E mesmo após desinstalar seguem cobrando. Não acho também um local para pedir estorno.
Summary: We sincerely apologize for the inconvenience and confusion regarding the charges. After reviewing our records, we can confirm that the app had been installed and active on your store since 2022 until August 21, and our analytics show that conversions and revenue were generated through the app, including activity within the last 30 days. We also understand your concern about a charge appearing after uninstalling, and we are happy to review and refund any eligible charge related to this situation.
Olá,
Sentimos muito por toda a inconveniência e frustração que essa situação causou. Entendemos completamente a sua preocupação ao identificar cobranças que você não esperava e agradecemos por compartilhar sua experiência.
Analisamos cuidadosamente o histórico da sua loja e verificamos que o nosso aplicativo esteve instalado e ativo desde 2022 até o dia 21 de agosto. Também verificamos os dados disponíveis no nosso painel de analytics e identificamos conversões e receita geradas por meio do aplicativo, incluindo atividade nos últimos 30 dias. É possível que essa seção específica e esses dados não tenham sido percebidos durante o uso do aplicativo.
Sobre a cobrança após a desinstalação, entendemos totalmente por que isso pode causar preocupação. As cobranças de assinatura são processadas e iniciadas pelo sistema de cobrança da Shopify, e, em alguns casos, uma cobrança já iniciada pode ser concluída mesmo após a desinstalação do aplicativo, dependendo do ciclo de cobrança. Essa cobrança não é processada diretamente por nós.
De qualquer forma, queremos ajudar a resolver essa situação. Se você recebeu uma cobrança relacionada ao aplicativo após o cancelamento ou a desinstalação, teremos prazer em analisar o caso e providenciar o reembolso, quando aplicável.
Por favor, entre em contato conosco pelo e-mail support@helixo.co
Nossa equipe de suporte está sempre disponível para analisar o histórico da cobrança com você e ajudar da melhor forma possível.
Pedimos novamente desculpas pela inconveniência e esperamos ter a oportunidade de esclarecer e resolver tudo para você.
Kind regards,
Athira
Customer Support Lead, Helixo
UFE Cross Sell & Upsell Bundle is a very useful app for setting up upsell and bundle offers on our Shopify store. The features are flexible and easy to use, and they help us create better product offers for customers.
The support experience was also excellent. Smrithi was very responsive, patient, and professional. She understood our questions clearly and helped us solve the issue quickly.
Overall, we are very satisfied with both the app and the support service. Highly recommended!
Thank you so much for your wonderful and detailed feedback 😊
We’re truly delighted to hear that UFE Cross Sell & Upsell Bundle has been helping you create better upsell and bundle offers for your Shopify store. It’s great to know that you’re finding the features flexible, easy to use, and valuable for improving your customer experience.
Smrithi will be especially happy to hear your kind words. We’re glad she was able to assist you and resolve your concerns smoothly.
Your satisfaction and recommendation truly mean a lot to us, and we’re excited to continue supporting your store’s growth 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Does just what it says and support is incredibly responsive.
Thank you so much for your wonderful review!
We're thrilled to hear that the app does exactly what you need and that you've had a great experience with our support team. We truly appreciate your support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Have good support and helpful from archana
Thank you so much for your kind feedback.
We’re glad to hear that you had a good support experience and found Archana helpful throughout the process.
Your appreciation means a lot to us, and we’re always here to assist you whenever needed.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Really happy with the UFE Cross Sell & Upsell Bundle app so far. The app works great and has helped improve our upsell setup on Shopify. Big thanks to Amrutha from the support team as well. Very responsive, patient, and genuinely helpful in trying to resolve our setup issues. Appreciate the support!
Thank you so much for your wonderful feedback 😊
We’re truly happy to hear that you’re enjoying the UFE Cross Sell & Upsell Bundle app and that it has helped improve your upsell setup on Shopify.
Amrutha will be especially delighted to know that her responsive, patient, and dedicated support made a positive impact while assisting with your setup issues.
Your appreciation means a lot to us, and we’re excited to continue supporting your store’s growth 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I am a solopreneur for an streetwear apparel brand, with the technical background. So, I have this habit of doing things perfectly and efficiently. Prior to UFE app, I have tried multiple others but somehow, I found myself struggling with their setups, did not like the visual appeal, customization options were limited. And, above all, if I got stuck in some issue, I needed help to fix it. The responses were delayed and not helpful. Being honest here, I accidentally came to know about this app. It works. The interface is clean, customizable and learning path is easier. As usual, I got myself in a situation. Smrithi from UFE team helped me out. Overall, it's an excellent product for upsells, cross sells, bundle offers. I am exploring it and I highly recommend this app. Happy Sales!
Thank you for such a thoughtful and detailed review! As a merchant with a technical background, we know your standards for efficiency and UI are incredibly high, so it’s a huge compliment to know our interface and customisation hit the mark for you.
We are thrilled Smrithi could provide the timely support you were looking for. We look forward to seeing your brand grow ❤️
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Best app for Cross sell & upsell, Support team is wonderful. Really great experience.
Archana at UFE guided me to set up the whole process. Great app, amazing customer service!
Great customer service! Vyshakh was super friendly and solved my questions really fast
Thank you so much for your kind feedback! I'm really glad I was able to resolve the issue quickly for you.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Best support ever, they are very helpful <3 <3
Thank you so much for your kind feedback.
We’re glad to know that you had a good support experience.
Your appreciation means a lot to us, and we’re always here to assist you whenever needed.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
