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Very useful app and helpful support, love it. Have been using it and it helps to increase sales in our store.
Thank you for your wonderful review! We're delighted to hear that our app has been helpful in increasing sales for your store. We're glad that you find it useful.
We're grateful for your kind words and providing helpful support is a top priority for us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing.
While checking, it seems that the products are unavailable at the online store and available only at other sales channels.
Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable.
If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below.
https://prnt.sc/vM0fKkzZbmye
And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app.
But it seems that you have impressions and acquired revenue from our app.
And we are really sorry for the delay from our support agent Sarah.
Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time.
That's why it took some time to check from our side.
Really sorry for the delay in the clarification.
Surely, we will keep it in mind for future interactions.
Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Haven't been using it for very long, but so far I like it! This is very good, especially for a free app!
Awesome, thank you so much for sharing your experience🤩
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
Great app and support. We have been using this app for a while now, and we are amazed by the good support that we receive. Thanks for your efforts!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Thank you again for your kind words
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Athira, Customer Support Advocate
Great Bundle App or cross selling + AMAZING Customer Support. Sarah has been so very helpful! I'm confident that UFE will boost sales :)
Wir sind sehr zufrieden mit dem Support, immer hilfreich und lösungsorientiert, wenn man das Problem gut schildert.
Auch die App selber gefällt uns, wir hoffen, dass es bald mal möglich sein wird, die Texte darin in mehrere Sprachen zu übersetzen - derzeit zeigen wir in unserem mehrsprachigen Shop alles in 3 Sprachen an, was etwas überladen aussieht.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sreeshankar, Customer Support Advocate
The customer service has definitely improved since my last review. Functionality is great, though there is a steep learning curve and it will take a while to understand all the features. I still think its a bit expensive, but it has a few features no other Cross Sell app has.
Straight forward to use. I had an issue with the pop up upsells so I chatted with them and got a response quickly. Thanks for your help!
This is a Fantastic app our sales have increased dramatically and the customer service is incredible!
We appreciate the kind words! I’m thrilled to hear that our app and services worked out for you.
It’s always humbling to hear how we’re able to make our customers’ business better.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
I have just set up my first funnel and it was super easy. I was even surprised to have a real person available on the chat to help me with some questions. Yes, it was a real person, and super sweet and friendly. I still have to explore its full potential and so far it has been a really great experience! I am surprised it is free! Thank you for providing an easy to use interface and did I mention it is free? Yes, I am happy. Great job friends at UFE 2.0. Creating a funnel was never that easy. :-)