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Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
Tiu,
Thank you so much for your support, you help us to disable the popup.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us. If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sreeshankar, Customer Support Advocate.
Been using this app for a number of years now and it's given me no reason to stop using it. The pricing is extremely fair and the customer service is also excellent. But most importantly, the app converts!
Thank you for sharing your positive review about the app! We take pride in providing excellent customer service and ensuring that our users are satisfied with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
商品バンドルを細部にまで設定ができて、とても有用なアプリだと思います。
また、サポートも対応が緻密で早く、満足のいくものでした。 I think it's a very useful app because you can set the product bundle in detail.
In addition, the support was meticulous, quick, and satisfying.
Amazing app with even better support!!! Would recommend this app to anyone out there. It has increase my stores revenue by ten fold.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sarah, Customer Support Advocate
Great App to increase average order value. Easy to implement and use.
Support ist very fast and helpful.
Thank you for sharing your feedback, always happy to help merchants like you 😊
In case of further issues please contact us through our in-app chat or at support@helixo.co
- Sarah, Customer Support Advocate
Great Services from Sarah.
She help me to set up UFE Cross sell & Upsell bundle.
Superb services. Highly recommended
Thank you so much for finding great value in our support. We are always happy to help merchants like you. I really appreciate your time :)
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
Very good cutomer service, they solve the problem soon ,recommend t o everyone of this excellent app.
Thanks so much for sharing your experience with us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
why the app didn't work these few days???
and can't contact the customer service, please repair it urgently!!
Hi!
I appreciate your honest feedback here, and I’m so sorry about the inconvenience on our part.
Actually, today, our CDN Service provider 'Cloudflare' was down.
So, most of the services including Shopify itself were down for certain regions.
This caused an unexpected error and that's why our app didn't work for you.
And our engineering team was able to manage this issue as soon as possible.
Hope that no other issues persist and it is working perfectly for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
This app has generated us thousands of dollars of additional revenue that probably wouldn't have been there with it the app. Plus, if you EVER have a problem the customer support is 2nd to none! Top Tier! Highly recommend using UFE.
Thank you so much for taking the time to share your experience with our app! We're thrilled to hear that it has generated thousands of dollars in additional revenue for your business. It's always rewarding to know that our app has made a positive impact on our customers' success.
We take great pride in providing exceptional customer support, so it's wonderful to hear that our team has exceeded your expectations. We strive to offer top-tier assistance to ensure that every user's needs are met promptly and effectively.
Your recommendation means a lot to us, and we truly appreciate your trust and support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team