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The app is interesting and has many type of upsells. Sarah from the support is quick at replies.
There is a learning curve because it can do so many things.
But if you figure it out it will give those extra $$.
They steal money, take commissions on orders even if you don't use the app.
The billing on the app, which occurred without using our app, happened due to a misunderstanding about our pricing plan. We have resolved this by issuing a refund to you.
Hello Andrea, I wanted to clarify that our pricing plans are based on the total monthly store orders. Your pricing plan details are clearly outlined in the place where you accepted the pricing. In case you missed it, here's a screenshot for your reference.
https://prnt.sc/uVALCeMjamXs
I recognize that billing may be burdensome if you're not actively using the app. If you are currently utilizing our app, billing shouldn't pose an issue, as it can lead to generating better revenue for you.
However, after reviewing your account, we observed that you haven't used our app and generated any revenue from it. In response to this, we have initiated the refund process from our side.
We value your feedback and are committed to ensuring a positive experience.
Please note that your store has a high potential for adding upsell revenues, as your store order count and the number of products are ideal for upselling.
Consider creating various funnels, analyze results daily, and utilize A/B tests to determine which cross-sell product or discount works best. These are simple yet effective strategies that have helped our customers earn an additional revenue of $100 Million.
Hope you find these insights valuable.
If you have any additional questions or need further assistance, please feel free to reach out us at support@helixo.co or via our in-app chat.
We are always happy to help you.
Best regards,
Tinu,
Customer Support Lead at Helixo.
Very good and cheap app. I just wrote to the support because I needed to change some coding stuff. The Team just did it in minutes! WOW!! Every one, from support to the builder are great!
Thank you for taking the time to express your thoughts on our app and our efforts without asking. This means a lot to us. If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sarah, Customer Support Advocate.
Responsive customer service and product looks user friendly for those with no previous upsell/bundle experience
We’re really grateful and appreciate you taking the time to share your rating with us.
We’re glad that you enjoyed our support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
I just downloaded this app and it's working perfectly. The app has a lot of options for cross sell and upsell. Also I wanted to change the position of the cross sell on my web page and I contacted support and they gave me an excellent service.
We are grateful that you took the time out to leave us a review. Your review made my day. Your feedback helps us to improve service for everyone
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Application at the top! Responsive and available customer service. The app greatly helps to increase the average shopping cart and allows A/B testing! Very good, I recommend it!
This is a very useful app with great online support. They're always available to help you get started. If you're wanting to upsell in volume and cross sell with other products, look no further. This app has it all
Thank you so much for such a great review. Your words really inspire us to keep going. Seeing your satisfaction gives us the utmost happiness. We shall strive to keep this up.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Nikitha, Customer Support Advocate.
Great app, pricing model works perfectly for small businesses just starting out. Support staff are also responsive and very helpful
Faced some problems when setting up my funnels, and contacted the live chat support.. It's a real person and replied within minutes.. She's very helpful and helps me solve the issues.. This apps is free and easy to use.. and it's totally free.. highly recommended...
Great and fast support from the team for any issues. A perfect app for your upsells with integration via Shopify. Recommended!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate