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Installed the app today - nice interface. Support and developers were really efficient. Thank you for your assistance!
Thank you for your review, it's our 500th review, always special for us 🤩 I am glad that I could help you today 😊
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
It's really bad, strongly not recommended, waste my time!!!
After the application is installed, the product attributes of the theme template will be destroyed. After responding to the problem, he said that it would be resolved as soon as possible and asked me to wait, but he waited until the evening before replying to me saying that the problem has not been resolved.He said that he would help me solve it before the next morning. I asked in the morning and said that they hadn't gone to work yet, and they would help me solve it as soon as they went to work. In the afternoon, they told me that the invitation to edit the topic had expired. Oh??? I sent this invitation yesterday, he said he was helping me solve it, but it hasn’t started today??? I vomited, so disgusting
Hello Xie JiRong,
First of all, let me apologize for the inconvenience you had to endure. It was really unfortunate. The issue was a jquery issue. All we had to do was small editing in the theme liquid to solve the issue. But when the developer tried to access your admin via the staff invite you sent us yesterday it said the invite expired. So we immediately asked to staff account invite again.
We had sent you a mail stating the same including a Screenshot showing a message, said the invite expired. Normally the invite would expire only after 7 days. We don't know why this happened, but it was really unfortunate.
You contacted us on 5/8/21 afternoon, and on 6/8/21 morning we notified you that our developers will resume looking into the issue. After they had found the fix all they had to do was to edit the code. But the staff invite expired unexpectedly. We did ask you to resend us an invite but seems like that was really frustrating for you, we are sorry.
We are more than happy to solve this issue for you please send a staff account invite to support@helixo.co and we will fix it right away. We are always here to help.
-Sarah, Customer support Advocate.
This app is really customizable and the user interface is easy to use. When the pop up didn't appear because of another app, I received great customer support in figuring out the problem.
Awesome! Thanks for that genuine review 🎉 We love to give support to any extent to maximize your sales. 💪🏻
Yes, we are commited to it ✌️
- Sarah, Helixo
App allows me to easily setup an upsell offer for an additional product. I had a few issues getting it setup due to a cache in my browser and the support team was able to quickly solve it for me.
Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Really Good Assistant support. Sarah help me to add my upsells on my website. Thank you.............
UFE is a very usefull app and easy to install. Last but not least, their customer support is really excellent! Thanks!
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you again for your kind words
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support team
Great Support... Setup within min... through help from support team... Volume discount for products and many more...
Awesome 🎉 Thank you so much for sharing your feedback 🤗
- Sarah, Helixo 👩🦰
so great, the support team is acting very quickly on my case. Sarah did the great job by helping me to modify the feature. Recommend it
Hey. Thank you so much for adding my name to your experience. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
Plugins generates more profit on a weekly basis than the monthly costs. One time set up and support is perfect.
It is our pleasure to hear your valuable feedback. ... Thanks for choosing us and we hope to see you again soon."
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Amazing app for upselling. Their customer service was top notch as well for making it custom for exactly what I needed (thank you Sarah!) A+