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Helped me upsell my products. Clean design. Customization options were great. Was quite simple to use and the service was amazing.
Awesome, glad to hear your feedback 🎉 Really appreciated 🥰
- Sarah, Helixo 👩🦰
Eine lächerliche App! Habe die App lediglich installiert und nie genutzt. Nun, nach 12 Monaten, erhalte Ich eine Abrechnung für die letzten 12 Monate über 200USD für eine nie genutzte App.
Sorry for the inconvenience caused. Our team has issued a refund of $171.91 USD.
While checking we were able to find that you have not made any revenue from our app.
We do guarantee a refund from our side in case our app didn't work out for you.
Hope you have received the refund. Do contact us if you need further assistance.
You can contact us via our in-app chat or at support@helixo.co
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Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Unser Team hat eine Rückerstattung von $ 171.91 USD ausgestellt.
Bei der Überprüfung konnten wir feststellen, dass Sie mit unserer App keine Einnahmen erzielt haben.
Wir garantieren eine Rückerstattung von unserer Seite, falls unsere App für Sie nicht funktioniert hat.
Ich hoffe, Sie haben die Rückerstattung erhalten. Kontaktieren Sie uns, wenn Sie weitere Hilfe benötigen.
Sie können uns über unseren In-App-Chat oder unter support@helixo.co
- Sreeshankar, Customer support Advocate.
Great app. easy to use and works great on my store.
The customer service is also great.
Highly recommend.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sreeshankar, Customer Support Advocate.
Has a very simple and easy to navigate layout. good app. easy support with customer service chat box
It is easy to use and has almost everything one needs EXCEPT languages.
You can only use it in one language. If your website is multi-language then don't get this app.
Thank you for sharing your feedback with us regarding our app. We truly appreciate your input as it helps us improve our services to better meet the needs of our diverse user base.
We understand that language support is crucial, especially for multi-language websites, and we apologize for any inconvenience this may have caused you. We are constantly working to enhance our app's capabilities, and expanding language support is one of our top priorities.
We assure you that we are committed to improving our app to meet the diverse requirements of our customers and truly value your feedback. We appreciate your ongoing support and look forward to better serving you in the future.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
One of the most OVER PRICED UNFAIR CHARGING MODELS of all the apps we have on Shopify (which is saying something).
Having used this app for quite some time now to create bundles for products its pricing is very unfair as it charges based on all the sales you do across your entire site. So even if the sale is not from a bundle the app still takes a commission. Maybe 1% of our sales come from a bundle but they benefit from 99% commission on top of the fixed fee.
The pricing model needs changing if this app is to beat the competition.
UPDATE: Thanks for the reply but my point is that this app is not fair as its charging for ALL sales not BUNDLE sales. The App deals with bundle sales not all sales so it should charge only for Bundle sales it makes not all the sales when that is only 1% or less. You are taking commission where none should be due but your reply seems to gloss over that key point.
UPDATE: March 2023 - Shopify are bringing their own FREE version of this app out so need to get caught in the trap of expensive apps like this. We were offered a flat rate of $19 for unlimited orders but this app is still too overpriced if its not actually selling many items via the app and for many there will be no longer any need to use this app in the future once Shopify launches its imminent bundle app
we appreciate you sharing your experience with us.
Our Pricing is based on the Sales Volume of the store, it depends on the simple logic that small stores pay small or even $0, and big stores pay big.
so merchants with 60 orders per month need to be billed $9.99 per month, and those who are having 100,000 orders per month need to be billed $249.99 per month, and this can vary each month.
That's the reason you need to accept the maximum possible amount. It doesn't mean you will be charged the maximum amount every month.
You will only be charged based on the orders of your store.
Hope you can understand.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Easy to use app, and also very helpful people, if you need any help you can seek advice via live chat they respond right away.
the app is great and the technical service the best. They helped me get the results I wanted very quickly. highly recommended
Thank you so much for sharing the feedback. This means a lot to us.
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Sarah, Customer Support Advocate
I was looking for a way to change the offer name, although it doesn't allow me to do so, I found it out in a second without needing to waste much time. really great customer support! replies really quickly!
It has a wide range of options for customization, which is great. Whatever is not adjustable they will help you figure it out. Customer service is great and fast. I've tried some other apps and this is the one that was able to have the versatility I needed.
Thank you so much. Your words really made my day. It was a pleasure helping you.
Feel free to contact us in case you need further assistance.
Please contact us at support@helixo.co or via our in-app chat. We are always here to help you.
- Sarah, Customer Support Advocate