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Great customer service! Vyshakh was super friendly and solved my questions really fast
Thank you so much for your kind feedback! I'm really glad I was able to resolve the issue quickly for you.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Probé esta App hace unos meses y era una herramienta externa, ahora volví y noté que han hecho cambios, ahora ya está integrada dentro de shopify, en general han mejorado. La App me parece fácil de usar y bastante completa para manejar diferentes bundles. Su soporte es muy bueno, Shaun despejo algunas dudas que tenía, fue muy amable y siempre dispuesto a ayudar.
¡Muchísimas gracias por compartir tu experiencia y por darnos otra oportunidad! 😍 Nos alegra mucho saber que has notado las mejoras, especialmente la transición a una experiencia más fluida integrada con Shopify.
Nos complace que la app te resulte fácil de usar y completa para gestionar tus paquetes; ese es precisamente nuestro objetivo. Tus comentarios nos confirman que vamos por buen camino.
Un agradecimiento especial también por tus amables palabras sobre Shaun; se las haré llegar. Estará encantado de saber que pudo ayudarte y que tu experiencia fue aún más fluida.
Si tienes más ideas, preguntas o necesitas ayuda, no dudes en contactarnos. ¡Siempre estamos aquí para ayudarte a sacarle el máximo provecho a la app! 🚀
Si tienes más preguntas, contáctanos en support@helixo.co o a través de nuestro chat en la app. Estaremos encantados de ayudarte.
– Equipo de Soporte de Helixo
Sehr mächtige Shopify Upsell app, hat unseren AOV direkt um 15% gesteigert. Toller Support durch Aleena
Vielen Dank für Ihr tolles Feedback! 🎉 Es freut uns riesig zu hören, dass unsere Shopify Upsell App Ihren AOV direkt um 15 % gesteigert hat – genau dafür entwickeln wir sie.
Ein besonderes Dankeschön geht auch an Aleena aus unserem Support‑Team. Wir geben Ihr Lob sehr gerne weiter, sie wird sich bestimmt freuen! 💖
Wir sind begeistert, dass Sie mit der App und unserem Service so zufrieden sind und freuen uns darauf, Sie weiterhin beim Wachstum Ihres Shops zu unterstützen. 🚀
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
The manager Shaun was extremely helpful, responded very quickly, and clearly understood my issue. He explained everything step by step in a way that was easy to understand, even for someone without a strong technical background.
I really appreciate your help — thank you again!
Thank you so much for your kind feedback! I'm really glad I was able to resolve the issue quickly for you.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Archana was very supportive when I needed help setting up my funnel!
Thank you so much for your kind words 😊
We’re really happy to hear that your store is looking richer after using the app and that your experience over the past week has been a positive one.
It’s especially great to know that our support has been helpful along the way. We always strive to provide the best possible assistance, and your feedback truly means a lot to us.
If you ever need anything further, please don’t hesitate to reach out—we’re always here to help 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Aleena m'a très bien aidé avec mon problème! Service rapide et courtois.
Merci!
Merci beaucoup pour votre gentil retour 😊
Nous sommes ravis d’apprendre qu’Aleena a pu vous aider efficacement avec votre problème, tout en offrant un service rapide et courtois.
Elle sera très heureuse de lire vos mots. Votre satisfaction est très importante pour nous.
En cas de questions supplémentaires, veuillez nous contacter à support@helixo.co ou via notre chat intégré à l’application. Nous serons toujours ravis de vous aider.
– L’équipe d’assistance Helixo
i have install UFE Cross Sell & Upsell Bundle the app is really nice and good for the store upsells but there are need some more updates required by using the AI tools, Ms Aleena supported me today to setting up the App for my store and while doing it, i had discussed with her about my idea which she had share with her technical team and they liked the idea as well for which they have told me they will implement in their next update so, i am now going to wait and see how it will be on this app. I would really like to thank Aleena for sharing my thought with her team.
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear you’re enjoying UFE and that our customer care team could support you the way you needed.
A special thanks for mentioning Aleena, she’ll be delighted to know her efforts made a difference.
Your experience means a lot to us, and we’ll continue doing our best to help you succeed. 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
I have been working on this app for week now. The store is look richer now and the support has been incredible.
Thank you so much for your kind words 😊
We’re really happy to hear that your store is looking richer after using the app and that your experience over the past week has been a positive one.
It’s especially great to know that our support has been helpful along the way. We always strive to provide the best possible assistance, and your feedback truly means a lot to us.
If you ever need anything further, please don’t hesitate to reach out—we’re always here to help 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The UFE bundle is very convenient to use. When I didn't know how to place it on the page, customer service Archana gave me very professional help and helped me solve the problem in time. I will continue to use it.
Thank you so much for your kind feedback!
We’re delighted to hear that you find the UFE bundle convenient and easy to use. I’m especially glad I could assist you in placing it correctly and resolving the issue in time. Your satisfaction means a lot to us!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Note that the TY pages from this no longer work and the supposed "update" has been in the works for some time now. As an existing customer, I wasn't even notified that the app would stop working. I had to go into my analytics to see that my highest-performing offer had ZERO IMPRESSIONS for the last 30 days. I messaged support and they just said, "the fix is coming soon". This has lost me money and the developers had plenty of time to update since Shopify announced changes to TY pages a long time ago. Terrible lack of communication from this company and now I need to invest even more time and money into implementing a new app into my store to replace this one. Save yourself the time and just don't even install it.
Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon.
Hi,
We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have.
We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised.
We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime.
Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time.
We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress.
Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward.
Kind regards,
Athira
Customer Support Lead, Helixo
