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Outstanding support and powerful upsell app
UFE is easily one of the best upsell apps I’ve used on Shopify, both in terms of functionality and—most importantly—support. The app itself is very flexible and lets you build clean, high-converting upsells without slowing down the store.
What truly impressed me was the support. The support agent(Amrutha) literally spent hours guiding me step by step, helping with setup, customization, and making sure everything worked perfectly with my theme. This wasn’t rushed or generic support—she genuinely cared about getting things done right.
If you’re looking for an upsell app backed by a team that actually helps you succeed (not just links you to docs), UFE is a no-brainer. Highly recommended.
i had to ask chat gpt to write this for me cause i couldn't completely describe how i feel :D
Wow! 💖 Thank you so much for sharing such detailed feedback! 🌟 We’re thrilled to hear that UFE is helping you build high-converting upsells and that our support made a real difference.
Going step by step and ensuring everything works perfectly for our merchants is something we take pride in, and your words truly validate that effort.
Your recommendation means a lot to us, and we’re always here to help whenever you need guidance or have new ideas to optimize your store further. Thanks again for your trust and support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
expensive, useless, terrible experience. Had hard time unsubsribe the app, after I uninstalled the app, I still got charged.
Summary: After carefully reviewing your account, we can confirm that Shopify automatically stopped the subscription when you uninstalled the app on December 2nd, and no charges were made beyond that date. We also observed that your offers were active and generating revenue until September. This seems to be a misunderstanding, and we’re here to clarify anything you may need.
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about the experience you had.
To clarify, Shopify automatically stops billing the moment an app is removed. After checking your account, we can confirm that you uninstalled the app on December 2nd, and no charges were applied beyond that date. If anything in your billing cycle looks confusing, we’re happy to walk you through it step by step.
We also noticed that your offers were active and generated revenue until September, which shows the app was functioning and contributing during that period. We’re sorry if the uninstallation process or billing view caused any confusion.
If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to ensure everything is clear and to support you in every way we can.
Kind regards,
Athira
Customer Support Lead, Helixo
Shaun, Archana e tutto il team sono stati veloci ed impeccabili. Una garanzia poter contare su di loro come supporto!
Thank you very much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We are delighted to hear that Shaun, Archana, and the entire team were quick and impeccable in their support. Your trust and confidence mean a great deal to us,
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Note that the TY pages from this no longer work and the supposed "update" has been in the works for some time now. As an existing customer, I wasn't even notified that the app would stop working. I had to go into my analytics to see that my highest-performing offer had ZERO IMPRESSIONS for the last 30 days. I messaged support and they just said, "the fix is coming soon". This has lost me money and the developers had plenty of time to update since Shopify announced changes to TY pages a long time ago. Terrible lack of communication from this company and now I need to invest even more time and money into implementing a new app into my store to replace this one. Save yourself the time and just don't even install it.
Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon.
Hi,
We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have.
We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised.
We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime.
Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time.
We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress.
Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward.
Kind regards,
Athira
Customer Support Lead, Helixo
I’ve had a great experience using the UFE Cross Sell & Upsell app. The app itself is powerful, flexible, and easy to use — it helped me set up upsells, cross-sells, and bundles without affecting my store’s performance. Thanks to the trainer Miss. Amrutha, the video training session was extremely informative and beginner-friendly.
Thank you for sharing your experience!
We’re glad to hear that UFE helped you set up upsells, cross-sells, and bundles smoothly without impacting performance. A big thank you for mentioning Amrutha as well we’re happy the training session was helpful. We truly appreciate your support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
i have install UFE Cross Sell & Upsell Bundle the app is really nice and good for the store upsells but there are need some more updates required by using the AI tools, Ms Aleena supported me today to setting up the App for my store and while doing it, i had discussed with her about my idea which she had share with her technical team and they liked the idea as well for which they have told me they will implement in their next update so, i am now going to wait and see how it will be on this app. I would really like to thank Aleena for sharing my thought with her team.
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear you’re enjoying UFE and that our customer care team could support you the way you needed.
A special thanks for mentioning Aleena, she’ll be delighted to know her efforts made a difference.
Your experience means a lot to us, and we’ll continue doing our best to help you succeed. 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Excellent app for cross-sell and upsell. It’s easy to set up and works smoothly without slowing down the store. The customization options are very useful, and Amrutha was extremely helpful, responsive, and guided us clearly through the setup. Highly recommended for any Shopify store looking to increase average order value.
We’re thrilled to hear you had a great experience with our Customer Support Team and especially with Amrutha! She’s truly dedicated to helping every step of the way, and your appreciation means a lot. We’ll be sure to pass your message along.
Thanks again for your support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Excellent support. Quick response and problem solving.
Thank you so much for your wonderful feedback! 💕😊
We’re absolutely thrilled to hear that you had a great support and that our team could assist you quickly and effectively.
If you ever need any further help, feel free to reach out at support@helixo.co or through our in-app chat — we’re always happy to assist you anytime!
– Helixo Support Team
Outstanding Shopify Plugin with Excellent Support!
This Shopify plugin is incredibly versatile and integrates seamlessly with our store. The compatibility is impressive, and the service team is highly responsive, always providing quick and effective solutions. Highly recommended!
Thank you so much for your amazing feedback! 💖🙏 We’re delighted to hear that you’re enjoying our app and finding it such a great fit for your store.
Our team takes pride in providing quick, reliable, and friendly support, so it’s very rewarding to know that our efforts made a positive difference for you. We truly appreciate your recommendation and look forward to continuing to support your growth!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
UFE Cross-sell upsell is a great app with a great support team. I highly recommend everybody to use it and increase revenue.
Thank you so much for sharing this amazing feedback!🌟🙏 It truly means a lot to our whole team. We’re really glad to hear that UFE has been helping you increase your store’s revenue — that’s exactly what we love to see!
If you ever want help creating more high-converting funnels, optimizing your existing offers, or exploring advanced setups tailored to your store’s audience, feel free to reach out anytime. We’re always here to support you and help you scale even further.
Feedback like yours motivates us to keep improving and supporting you better.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team