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I've been using this app for a few months and it's packed with customisable features, the product is clearly improving all the time. I had to contact customer support to sort out a custom feature. I didn't know what to expect but Sarah was very helpful and knew exactly what I was trying to achieve and sent me over some CSS code. I should have asked sooner as I spent to long trying to figure it out myself. Thanks team! highly recommended and great product.
We are really grateful for your kind words. This really inspires us to keep moving forward. This is more inspiration for us to keep up the hustle. We shall strive to make your experience with our app more and more enjoyable as we move forward. Thank you.
In case of further queries please contact us via the in-app chat or at support@helixo.co
-Sarah, Customer Service Executive.
Auch nachdem deinstalliert wurde, wird trotzdem weiter abgebucht...
Hallo, ich kann bestätigen, dass Sie die App am 6. Dezember deinstalliert haben und die letzte Gebühr vom 12. November bis 12. Dezember am 25. November in Rechnung gestellt wurde.
Wir haben dies gründlich untersucht, und bisher wurden keine weiteren Abrechnungsaktivitäten erfasst. Für vollständige Klarheit könnten Sie bitte die Rechnungsdetails unserem Support-Team mitteilen? Wenn versehentlich zusätzliche Beträge berechnet wurden, verpflichten wir uns, umgehend eine Rückerstattung vorzunehmen.
Wir haben auch festgestellt, dass Sie unsere App deinstalliert haben, und es tut uns aufrichtig leid, wenn Unannehmlichkeiten entstanden sind. Ihre Zufriedenheit hat für uns oberste Priorität. Könnten Sie bitte die Gründe für die Deinstallation mitteilen? Ihr Feedback ist uns sehr wichtig und wird uns bei notwendigen Verbesserungen helfen. Wir freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu klären.
Bei weiteren Fragen können Sie uns gerne unter support@helixo.co oder über unseren In-App-Chat kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.
Tinu, Customer Support Lead bei Helixo
Whenever we need help or guidance, the support always answers us quickly and helps us continue to improve sales on the site with that excellent app.
I came across some problems, but with the help of their customer service, everything is solved, a very good experience!
Thank you for your kind words. Thanks again for finding great value in our services. We are always happy to help merchants like you.
I am glad to see that you are satisfied with our app. We will keep this effort and care in the future too.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
The app I was looking for :). Team went the extra mile to help me out instantly for a quick change.
We couldn't recommend the customer service of this app higher! Sarah is always so quick with helping out and we can reach out to her at literally every time of the week. The app also works really well even though we are still waiting on a few updates - but overall, we are very happy with it and defo recommend it :) It has scaled our revenue a lot!
Great Apps with fantastic customer support!! easy customization and really helpful for conversion and upsell, highly recommended!
Very responsive customer support... Quick and resolved the issues needed. thanks on hand while integrating the app with the website
Awwwwesome!!!! 🎉 Thank you soo much for sharing your experience with us 🥰 Really Loved it 🤗
- Sarah, Helixo 👩🦰
Top app and assistance too,I was not expecting such a professional application. Their payment system is great i recommend
This is the best bundle app we have tried so far and is starting to generate additional sales. UFE has a fantastic online support team helping resolve problems quickly, which makes learning to use the app even easier.