评论 (463)
优化
-
按评分
Atencion maravillosa de Amrutha! Un servicio impecable. Solucion de problemas y predisposicion asboluta. Gracias. Recomiendo 100%.
¡Muchas gracias por sus amables palabras y su excelente recomendación! 🌟
Es realmente gratificante saber que Amrutha le brindó un apoyo tan impecable y receptivo. Me aseguraré de compartir personalmente sus comentarios con ella; ¡le encantará saberlos!
Nos comprometemos a brindar un servicio de primera calidad y a estar siempre ahí cuando nos necesite.
Si tiene alguna otra consulta, contáctenos en support@helixo.co o a través del chat de la aplicación. Estaremos encantados de ayudarle.
– Equipo de Soporte de Helixo
This app is perfect. We use Kaktus FBT before but it does not allow for variant specific trigger. This app does and has the best service. They create customs CSS for you and their support is quick even on Saturdays.
Thank you so much for your kind words!
We're glad to hear that our app's variant-specific trigger feature has been helpful for your business.
Providing top-notch service is a priority for us, and we're happy you’ve found value in our custom CSS and quick support, even on weekends.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
great app for bundle deals and conversions. Bhagya was so helpful and took the time to help me with my inquiry.
Thank you for the great review!
We're thrilled to hear that you're enjoying the app for your bundle deals and conversions.
It's awesome to know that Bhagya was able to assist you and provide the support you needed.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!
We appreciate your kind words!
It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo
Stiamo provando i bundle all'interno del nostro e-commerce. Tante personalizzazioni e sembra andare molto bene. L'assistenza poi super! In chat immediatamente sono stati d'aiuto e hanno risolto il mio problema.
Grazie mille per il tuo feedback positivo!
Siamo felici di sapere che ti stai trovando bene con i bundle e che le personalizzazioni ti soddisfano.
È fantastico che il nostro team di assistenza sia riuscito ad aiutarti immediatamente.
In caso di ulteriori domande, puoi contattarci via email a support@helixo.co o tramite la chat nell'app. Siamo sempre felici di aiutarti!
Un caro saluto,
Helixo Support Team
Great app and very good support
Thank you so much for your positive feedback! We're happy to hear that you find our app great and our support very good. Your satisfaction is important to us, and we appreciate your support.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
The help from their team was quick and solved all of my issues and questions.
Thank you for your feedback! We're happy to know our team was able to respond quickly and resolve all of your issues and questions.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
I had an amazing experience with the app's support team! A big thanks to Chaithra for her quick and helpful responses. She went above and beyond to resolve my issues promptly. Also, kudos to the developers for creating such a fantastic app and providing excellent support. Highly recommended!
Very helpful support! literally solved my problem in 1 min time!, Thank you!
Thank you so much for your feedback! We are really happy we could help resolve your issue in no time.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team