评论 (1,097)
优化
-
按评分
I used this app to create a bundle to promote two specific styles on our website. The app works great and allows me to create bundles based on collection conditions- making it much easier to set up and use. I had an issue with the integration of the app, and Sarah was extremely helpful with helping get to the bottom of this. It was fixed extremely quickly and I am really happy with the service I received from Sarah
Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
Finally, a cross/down/sell app that does what I want it to. Worst-case scenario, the support fixes it for you
Thank you for your kind words! We're delighted to hear that you're satisfied with our app. 😊
Providing excellent customer support is one of our top priorities.
We're here to assist you in any way we can and ensure your experience with our app remains outstanding.
Your feedback is greatly appreciated, and we look forward to continuing to serve you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
very good, very helpful representative. Give a shot and you will see. The layout looks good too. I like it
Hi, Thank you so much for finding great value in our app, and thanks for recommending the app to others. We are always happy to help merchants like you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
I tested almost every single cross sell app and ended up using this one. It is a very nice and customizable app. Price for this app comparing to other is extremely good value and it has a ton of functionality. Highly recommend this app over other cross sell and post sell apps.
Une application simple et efficace que je recommande vivement.
Une mention "très bien" pour Sarah et l'équipe qui ont été réactif et efficace suite à une demande pas simple.
Merci à cette équipe de nous fournir cette application de qualité, ainsi qu'un sav irréprochable.
Thank you so much! I am glad that I could help you 🙏 Thank you once again for taking time to share your experience! Highly Appreciated 🥰
- Sarah, Helixo 👩🦰
The support is quick and efficient. The app has many options to increase your AOV. I recommend it for e-commerce websites.
Our team is so grateful for your positive feedback. Your review means a lot to us. Thank you for choosing our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
I like this program. With it, it can bring me more sales. I recommend friends who need it to try it. The service is also very good. I can give her a 100% evaluation.
This app is easy to use. Appreciate the customer service. Quick reply and provide solution, highly recommended!
Thank you so much for leaving us such a great review. Your words inspire us to keep up the hustle. We are always here to help you if you come across any more requirements or issues.
Please contact us at support@helixo.co or via our in-app chat.
- Sreeshankar, Customer Support Advocate.
App allows me to easily setup an upsell offer for an additional product. I had a few issues getting it setup due to a cache in my browser and the support team was able to quickly solve it for me.
Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.