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In fashion industry, we really need to give more upsell products, I used UFE to offer my customers with bundles on online stitching with different designs, its working well. The support is too good. they responded very fast.
I have tested some other apps, and found this to be really useful by the designs and functions.
All the best to the team behind UFE.
I've tried about 10 different cross-sell apps on Shopify and this one is, by far, the best. To top it off, the customer support is fantastic.
Thank you for your feedback! We're glad to hear that you find the app great and easy to use. Our team works hard to provide strong customer support, and we're pleased that you would recommend us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
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This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
I use this for volume discounts and it looks and works fantastic! I've asked for some custom coding and they were able to promptly accommodate. Quick customer support. This makes up 90% of my sales. Happy to recommend it.
Gli sviluppatori fanno tutto il possibile per aiutarti, anche a volta per problemi non relativi completamente all'app. Approvati al 100%!
Grazie per aver condiviso il tuo feedback sulla nostra app.
Lo condivideremo con tutto il nostro staff per motivarli a continuare il loro eccellente lavoro.
In caso di ulteriori domande, contattaci all'indirizzo support@helixo.co o tramite la nostra chat in-app. Siamo sempre felici di aiutarti.
- Athira, difensore dell'assistenza clienti.
Good app. Well designed, easy to set up, easy to interpret the results, and helpful and friendly customer service.
I used many apps before, this is the best one i've ever used. I really love it because it work smoothly, nice display, easy to use, especially they got nice supporters, they're really fast. Amazing. You should try it guys, actually!
This is a very useful app. i recommend it. thank you for this app and the customer support is very friendly and well-organized
Great app, many features to use. I have never had experience with such a good support team. Amazingly done, thank you Sarah! Helped me out a lot and made sure I had everything I needed.
Thank you so much for your valuable review 🤩 always happy to help you :)
In case of further issues please contact us through our in-app chat or at support@helixo.co
- Sarah, Customer Support Advocate
Really helpful. I use this app in my new store. It really helps to keep my customers shop more items from my website.