UFE Cross Sell & Upsell Bundle , 1,011 条评论
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If you don't use it and don't remove the app you will be charged because the application comes to count the total orders of your store and not the orders made with their application. Result I have 70 euro charged for an application i'm not using anymore. Be sure to uninstall totaly this application if you don't use it.
Thank you for posting your honest feedback review.
We've checked your logs and I could see that you are one of our early customers, appreciate that. Sorry to hear that our pricing plan is not suited
well for you, Our pricing plan is based on the sales volume of the store, which is mentioned on the pricing accept page before accepting the pricing plan.
Also, there is a dedicated detailed article about our pricing on our helpdesk site: https://helpdesk.helixo.co/pricing-billing-98a6021fcb7b4564a34ee716002a8227
I could understand that you haven't used the app after January 14 while checking the analytics.
While checking I could see that $79.99 was charged from you (combined of 4months), and btw congrats on earning €36,781.55 (~ $44057.68) that's an ROI of 55,078% which is really great, to be honest!! It's performing better than most of other stores while checking our analytics.
We strongly believe it's not fair to charge if we didn't give value, so we understand the matter, We are happy to give you a refund for the period you haven't used.
Also, if you wish to use our app, and believe it adds value to your business, then we are happy to give you an unlimited orders pack for a fixed rate per month - UNLIMITED PACK Offer is live this week, you can grab that.
We've already contacted you but couldn't got any response.
Feel free to reply us at support@helixo.co to resolve the issue and process refunds!
Valsaraj R | Founder, Upsell Funnel Engine
The thing that has impressed me has been the customer service. You need help and its always there ... Absolutely brilliant.
Thanks for helping out. I was confused which option to select and they helped with screenshots and proper guidance.
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
The customer service is very kind and the apps really pushes my store sales. And this is very easy to use for a beginer
We appreciate you sharing your feedback on our app and customer service.
We're thrilled to hear that you found our app easy to use and understand.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
really good app! easy to use and create multiple funnels , provides good customer service as well .highly recommended.
I used this app to create a triggered pop up to upsell a group of products. Sarah on the Live Chat was extremely helpful in customising the look of the pop up instantly, beyond what I presumed would be possible. So refreshing to speak to a real and super helpful person.
Amazing app, my sales went up like 20 to 30% and the support team is very helpful and fast. Thanks guys :D
Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.
If you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sreeshankar, Customer Support Advocate.
Great support team, great app! The Support team were very helpful and sorted any issues instantly. Thanks guys!
Hello, Thank you for the amazing feedback! ✨
It means the world to us! 🤗
If you need any additional assistance with the app, we are available in chat and email. 😉
- Tinu, Customer Support Advocate
A wonderfull all in one app. It is seriously so easy to setup and they are really great with customer service. Sarah helped me alot and was quick. Recommend to every E-com store !
Many thanks to Sarah for solving my problem and giving me a free 30-day trial voucher. This app has been a great addition to my store.
Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.
It's our pleasure to support you for your emerging business as you are a beginner of our app.
If you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sarah, Customer Support Advocate