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The customer service is very professional and responds quickly.
Thank you for your kind words!
We're delighted to hear that you found our customer service professional and responsive.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times.
Just take another app.
Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter?
Hello, Thank you for your feedback and for highlighting our fast response time.
We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly.
We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th.
Here’s an update on your requests:
Add an image under the checkout button for payment icons: This has been successfully implemented.
Add text “per piece” next to the price: We have informed you that this feature is not currently possible.
Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list.
Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need.
Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly?
We understand that you have uninstalled our app, and we regret any inconvenience caused.
Should you reconsider and give us another chance, we are committed to improving your experience with UFE.
Your feedback is invaluable to us, and we appreciate the opportunity to assist you again.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
They have excellent customers service team, highly responsive and professional, special thanks to Telaco for great help in the setup
Thank you for the fantastic feedback!
We're thrilled to hear that you found our customer service team responsive and professional.
We'll be sure to pass along your special thanks to Telaco for helping with the setup!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very helpful support! literally solved my problem in 1 min time!, Thank you!
Thank you so much for your feedback! We are really happy we could help resolve your issue in no time.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Lishana is really helpful and quick. Recommend it! Setting is clean and easy
Thank you for your wonderful feedback!
We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward.
Your recommendation means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Top. Happy
Thank you for your kind words!
It’s great to hear that you're happy with the support you received.
Your satisfaction is our top priority, and We are thrilled that we could meet your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
amazing i use it on all my stores
Thank you for your fantastic feedback!
We're thrilled to hear that you find our app amazing and use it on all your stores.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very good support and customization. Really like it.
Thank you for your positive feedback!
We're so glad to hear that you're so satisfied with our support.
If you ever need further assistance, please feel free to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Always there for help! Love this app!
Thanks a ton for the positive review!
It's great to hear that our app meets your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
good
Thank you for your 4-star review!
We're glad to hear that you had a good experience with UFE.
Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team